clothing-shop-manager/references/tasks.md

Tasks & work activities — clothing shop manager

Source: O*NET 30.3, occupation 41-1011.00 (First-Line Supervisors of Retail Sales Workers).

Task statements

• [Core] Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
• [Core] Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• [Core] Assign employees to specific duties.
• [Core] Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• [Core] Inventory stock and reorder when inventory drops to a specified level.
• [Core] Keep records of purchases, sales, and requisitions.
• [Core] Enforce safety, health, and security rules.
• [Core] Examine products purchased for resale or received for storage to assess the condition of each product or item.
• [Core] Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
• [Core] Establish and implement policies, goals, objectives, and procedures for the department.
• [Core] Instruct staff on how to handle difficult and complicated sales.
• [Core] Estimate consumer demand and determine the types and amounts of goods to be sold.
• [Core] Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
• [Core] Plan and prepare work schedules and keep records of employees' work schedules and time cards.
• [Core] Review inventory and sales records to prepare reports for management and budget departments.
• [Core] Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
• [Supplemental] Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
• [Supplemental] Formulate pricing policies for merchandise, according to profitability requirements.
• [Supplemental] Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.
• [Supplemental] Establish credit policies and operating procedures.
• [Supplemental] Plan budgets and authorize payments and merchandise returns.

Detailed work activities

• Answer customer questions about goods or services.
• Assign duties or work schedules to employees.
• Authorize financial actions.
• Clean work areas.
• Coordinate sales campaigns.
• Develop marketing plans or strategies.
• Establish operational policies.
• Examine condition of property or products.
• Greet customers, patrons, or visitors.
• Maintain records of sales or other business transactions.
• Monitor inventories of products or materials.
• Monitor market conditions or trends.
• Monitor sales activities.
• Monitor work areas to provide security.
• Prepare financial documents, reports, or budgets.
• Prepare operational budgets.
• Purchase stocks of merchandise or supplies.
• Sell products or services.
• Set up merchandise displays.
• Supervise sales or support personnel.
• Train sales personnel.