1.5 KiB
1.5 KiB
Competences — consumer rights advisor
Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/cb60beab-7afb-4e99-8162-221abea68e6d).
Essential
- advise on consumer rights (skill/competence)
- apply conflict management (skill/competence)
- apply technical communication skills (skill/competence)
- communicate with customers (skill/competence)
- consumer law (knowledge)
- consumer protection (knowledge)
- customer service (knowledge)
- inspect government policy compliance (skill/competence)
- investigate complaints related to consumer protection (skill/competence)
- keep records of customer interaction (skill/competence)
- protect client interests (skill/competence)
- respond to enquiries (skill/competence)
Optional
- advise on government policy compliance (skill/competence)
- assess quality of services (skill/competence)
- compile legal documents (skill/competence)
- corporate law (knowledge)
- ensure law application (skill/competence)
- fraud detection (knowledge)
- keep task records (skill/competence)
- legal research (knowledge)
- liaise with local authorities (skill/competence)
- maintain relations with local representatives (skill/competence)
- prevent fraudulent activities (skill/competence)
- promote responsible consumer behaviour (skill/competence)
- provide legal advice (skill/competence)
- report test findings (skill/competence)
- use different communication channels (skill/competence)