37 lines
1.5 KiB
Markdown
37 lines
1.5 KiB
Markdown
# Competences — consumer rights advisor
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Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/cb60beab-7afb-4e99-8162-221abea68e6d).
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## Essential
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- **advise on consumer rights** (skill/competence)
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- **apply conflict management** (skill/competence)
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- **apply technical communication skills** (skill/competence)
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- **communicate with customers** (skill/competence)
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- **consumer law** (knowledge)
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- **consumer protection** (knowledge)
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- **customer service** (knowledge)
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- **inspect government policy compliance** (skill/competence)
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- **investigate complaints related to consumer protection** (skill/competence)
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- **keep records of customer interaction** (skill/competence)
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- **protect client interests** (skill/competence)
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- **respond to enquiries** (skill/competence)
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## Optional
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- advise on government policy compliance (skill/competence)
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- assess quality of services (skill/competence)
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- compile legal documents (skill/competence)
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- corporate law (knowledge)
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- ensure law application (skill/competence)
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- fraud detection (knowledge)
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- keep task records (skill/competence)
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- legal research (knowledge)
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- liaise with local authorities (skill/competence)
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- maintain relations with local representatives (skill/competence)
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- prevent fraudulent activities (skill/competence)
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- promote responsible consumer behaviour (skill/competence)
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- provide legal advice (skill/competence)
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- report test findings (skill/competence)
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- use different communication channels (skill/competence)
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