contact-centre-supervisor/references/profile.md

Occupation profile — contact centre supervisor

• ESCO URI: http://data.europa.eu/esco/occupation/9d2aae3e-cbfe-409f-86cc-7cef9cd0435a
• ESCO code: 3341.4
• ISCO-08 group: 3341 — Office supervisors

Description (ESCO)

Contact centre supervisors oversee and coordinate the activities of contact centre employees. They ensure that daily operations run smoothly through resolving issues, instructing and training employees and supervising tasks.

Definition

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Alternative labels

• customer service supervisor
• contact center employees supervisor
• contact center supervisor
• contact centre employees supervisor
• customer service employees supervisor