2.3 KiB
2.3 KiB
Competences — gambling manager
Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/146f2c99-3f8b-4856-95ba-3ecfea681809).
Essential
- advise on betting (skill/competence)
- analyse gambling data (skill/competence)
- assist customers (skill/competence)
- corporate social responsibility (knowledge)
- display betting information (skill/competence)
- establish daily priorities (skill/competence)
- follow betting strategies (skill/competence)
- follow company standards (skill/competence)
- follow ethical code of conduct of gambling (skill/competence)
- identify indicators of problem gambling (skill/competence)
- liaise with local authorities (skill/competence)
- maintain customer service (skill/competence)
- manage budgets (skill/competence)
- manage staff (skill/competence)
- manage supplies (skill/competence)
- measure customer feedback (skill/competence)
- monitor customer behaviour (skill/competence)
- perform project management (skill/competence)
- prevent money laundering in gambling (skill/competence)
- recruit employees (skill/competence)
- represent the organisation (skill/competence)
- set organisational policies (skill/competence)
- supervise daily information operations (skill/competence)
- supervise game operations (skill/competence)
- supervise the work of staff on different shifts (skill/competence)
- train employees (skill/competence)
Optional
- apply gaming psychology (skill/competence)
- apply knowledge of human behaviour (skill/competence)
- develop recreation programmes (skill/competence)
- handle customer complaints (skill/competence)
- handle game complaints (skill/competence)
- handle incidents (skill/competence)
- identify customer's needs (skill/competence)
- keep task records (skill/competence)
- manage logistics (skill/competence)
- manage online gambling (skill/competence)
- manage recreational facility (skill/competence)
- monitor casino finances (skill/competence)
- online gambling (knowledge)
- organise labour (skill/competence)
- place bets (skill/competence)
- promote recreation activities (skill/competence)
- recreation activities (knowledge)
- schedule recreation facilities (skill/competence)
- work in an organised manner (skill/competence)