55 lines
2.3 KiB
Markdown
55 lines
2.3 KiB
Markdown
# Competences — gambling manager
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Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/146f2c99-3f8b-4856-95ba-3ecfea681809).
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## Essential
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- **advise on betting** (skill/competence)
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- **analyse gambling data** (skill/competence)
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- **assist customers** (skill/competence)
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- **corporate social responsibility** (knowledge)
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- **display betting information** (skill/competence)
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- **establish daily priorities** (skill/competence)
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- **follow betting strategies** (skill/competence)
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- **follow company standards** (skill/competence)
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- **follow ethical code of conduct of gambling** (skill/competence)
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- **identify indicators of problem gambling** (skill/competence)
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- **liaise with local authorities** (skill/competence)
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- **maintain customer service** (skill/competence)
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- **manage budgets** (skill/competence)
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- **manage staff** (skill/competence)
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- **manage supplies** (skill/competence)
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- **measure customer feedback** (skill/competence)
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- **monitor customer behaviour** (skill/competence)
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- **perform project management** (skill/competence)
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- **prevent money laundering in gambling** (skill/competence)
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- **recruit employees** (skill/competence)
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- **represent the organisation** (skill/competence)
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- **set organisational policies** (skill/competence)
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- **supervise daily information operations** (skill/competence)
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- **supervise game operations** (skill/competence)
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- **supervise the work of staff on different shifts** (skill/competence)
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- **train employees** (skill/competence)
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## Optional
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- apply gaming psychology (skill/competence)
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- apply knowledge of human behaviour (skill/competence)
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- develop recreation programmes (skill/competence)
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- handle customer complaints (skill/competence)
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- handle game complaints (skill/competence)
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- handle incidents (skill/competence)
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- identify customer's needs (skill/competence)
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- keep task records (skill/competence)
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- manage logistics (skill/competence)
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- manage online gambling (skill/competence)
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- manage recreational facility (skill/competence)
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- monitor casino finances (skill/competence)
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- online gambling (knowledge)
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- organise labour (skill/competence)
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- place bets (skill/competence)
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- promote recreation activities (skill/competence)
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- recreation activities (knowledge)
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- schedule recreation facilities (skill/competence)
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- work in an organised manner (skill/competence)
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