hospitality-revenue-manager/references/tasks.md

Tasks & work activities — hospitality revenue manager

Source: O*NET 30.3, occupation 11-9081.00 (Lodging Managers).

Task statements

• [Core] Greet and register guests.
• [Core] Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
• [Core] Assign duties to workers, and schedule shifts.
• [Core] Coordinate front-office activities of hotels or motels, and resolve problems.
• [Core] Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
• [Core] Confer and cooperate with other managers to ensure coordination of hotel activities.
• [Core] Manage and maintain temporary or permanent lodging facilities.
• [Core] Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
• [Core] Train staff members.
• [Core] Show, rent, or assign accommodations.
• [Core] Develop and implement policies and procedures for the operation of a department or establishment.
• [Core] Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
• [Core] Prepare required paperwork pertaining to departmental functions.
• [Core] Interview and hire applicants.
• [Core] Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.
• [Core] Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.
• [Core] Perform marketing and public relations activities.
• [Core] Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility.
• [Core] Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.
• [Core] Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry.
• [Core] Monitor the revenue activity of the hotel or facility.
• [Core] Collect payments and record data pertaining to funds and expenditures.
• [Supplemental] Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.
• [Supplemental] Book tickets for guests for local tours and attractions.

Detailed work activities

• Assign resources or facilities to patrons or employees.
• Collect payments for goods or services.
• Conduct employee training programs.
• Confer with organizational members to accomplish work activities.
• Coordinate operational activities with external stakeholders.
• Develop operating strategies, plans, or procedures.
• Develop organizational policies or programs.
• Direct administrative or support services.
• Document organizational or operational procedures.
• Evaluate employee performance.
• Guide patrons on tours.
• Hire personnel.
• Implement organizational process or policy changes.
• Inspect condition or functioning of facilities or equipment.
• Interview employees, customers, or others to collect information.
• Maintain operational records.
• Manage guest services.
• Manage organizational or project budgets.
• Monitor activities of individuals to ensure safety or compliance with rules.
• Monitor facilities or operational systems.
• Monitor flow of cash or other resources.
• Monitor performance of organizational members or partners.
• Perform manual service or maintenance tasks.
• Prepare staff schedules or work assignments.
• Promote products, services, or programs.
• Provide basic information to guests, visitors, or clients.
• Purchase materials, equipment, or other resources.
• Resolve customer complaints or problems.
• Schedule product or material transportation.