2.4 KiB
2.4 KiB
Competences — ICT account manager
Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/89b85c45-ddc7-4fe1-be5a-d3db2be11f3b).
Essential
- accounting techniques (knowledge)
- apply company policies (skill/competence)
- channel marketing (knowledge)
- develop account strategy (skill/competence)
- guarantee customer satisfaction (skill/competence)
- identify new business opportunities (skill/competence)
- implement customer follow-up (skill/competence)
- implement marketing strategies (skill/competence)
- implement sales strategies (skill/competence)
- keep records on sales (skill/competence)
- maintain relationship with customers (skill/competence)
- manage contracts (skill/competence)
- maximise sales revenues (skill/competence)
- perform customers’ needs analysis (skill/competence)
- perform data analysis (skill/competence)
- produce sales reports (skill/competence)
- product comprehension (knowledge)
- sales argumentation (knowledge)
- sales strategies (knowledge)
- use customer relationship management software (skill/competence)
Optional
- achieve sales targets (skill/competence)
- adhere to organisational guidelines (skill/competence)
- build business relationships (skill/competence)
- coordinate technological activities (skill/competence)
- deliver a sales pitch (skill/competence)
- ensure compliance with legal requirements (skill/competence)
- forecast account metrics (skill/competence)
- hybrid model (knowledge)
- identify ICT user needs (skill/competence)
- implement strategic planning (skill/competence)
- maintain customer records (skill/competence)
- Open source model (knowledge)
- Outsourcing model (knowledge)
- perform data mining (skill/competence)
- perform market research (skill/competence)
- set sales goals (skill/competence)
- study sales levels of products (skill/competence)
Market evidence (job-ad analysis, 10 ads, as of 2026-07-12)
Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.
Hard skills
- b2b sales — 50 %
- customer requirements analysis — 20 %
- growth strategy development — 20 %
- negotiation — 20 %
- service delivery management — 20 %
Responsibilities
- budget management — 20 %
- business management — 20 %