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feat: ict-account-manager skill package v0.1.0

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# Data provenance — ict-account-manager
Where the content of this skill package comes from, counted by
content items (tasks, competences, tools, evidence entries, curated
knowledge). Rendered live by Gitea:
```mermaid
%%{init: {'theme':'base','themeVariables':{'pie1':'#f9a825','pie2':'#1e88e5','pie3':'#ff355e','pie4':'#d97757','pie5':'#8e24aa','pieOuterStrokeWidth':'0px','pieSectionTextColor':'#fff'}}}%%
pie showData
title Content sources — ict-account-manager
"ESCO (occupation & competences)" : 38
"O*NET (tasks & tools)" : 1
"Job boards (market evidence)" : 26
"Anthropic official Claude skills" : 5
"External AI skill packs (mapped)" : 156
```
| Source | Items | Share | Files |
|---|---|---|---|
| ESCO (occupation & competences) | 38 | 16.8 % | references/profile.md, references/skills.md |
| O*NET (tasks & tools) | 1 | 0.4 % | references/tasks.md, references/tools.md |
| Job boards (market evidence) | 26 | 11.5 % | references/market.md (full report) + "Market evidence" headline sections |
| Wikipedia & AI expert curation | 0 | 0.0 % | glossary, literature, usecases, intake, quality, evals/ |
| Anthropic official Claude skills | 5 | 2.2 % | references/ai-skills.md, section "anthropics/skills" (official Claude Code skills) |
| External AI skill packs (mapped) | 156 | 69.0 % | references/ai-skills.md (per-source attribution inside) |
| Stack Exchange practitioner Q&A (CC-BY-SA) | 0 | 0.0 % | references/practitioner-qa.md (per-entry attribution inside) |
Licensing: O*NET (USDOL/ETA, CC BY 4.0) · ESCO (© European Union) ·
job-ad evidence via official APIs (JSearch/Adzuna) · Wikipedia content
paraphrased with source URLs — never copied · external AI skills are
linked, not copied (Apache-2.0/MIT/source-available, see ai-skills.md).

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---
name: ict-account-manager
description: "Occupational skill for the role 'ICT account manager' (also: IT service delivery manager, ICT key account manager, ICT account managers, IT account manager, IT key account manager). Use when the user asks for typical ICT account manager work such as: typical ICT account manager responsibilities"
---
# Ict Account Manager
ICT account managers build business relationships with customers to facilitate the sale of hardware, software, telecommunications or ICT services. They also identify opportunities and manage sourcing and delivery of products to customers. They achieve sales targets and maintain profitability.
## Core workflow
## How to use this skill
- Read [references/profile.md](references/profile.md) for the occupation profile and scope.
- Consult [references/tasks.md](references/tasks.md) for the full task and activity inventory.
- Check [references/skills.md](references/skills.md) for essential vs. optional competences.
- Check [references/tools.md](references/tools.md) for the software commonly used in this role.
- See [references/ai-skills.md](references/ai-skills.md) — matched external AI agent skills (per-source attribution).
## Key competences (essential)
- accounting techniques
- apply company policies
- channel marketing
- develop account strategy
- guarantee customer satisfaction
- identify new business opportunities
- implement customer follow-up
- implement marketing strategies
- implement sales strategies
- keep records on sales
- maintain relationship with customers
- manage contracts
- maximise sales revenues
- perform customers’ needs analysis
- perform data analysis
---
*Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/89b85c45-ddc7-4fe1-be5a-d3db2be11f3b), O*NET 30.3 (11-9199.00, manual nearest match). See manifest.json for licensing/attribution.*

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manifest.json Normal file
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{
"name": "ict-account-manager",
"title": "ICT account manager",
"version": "0.1.0",
"layer": "core",
"language": "en",
"generated": "2026-07-07",
"ids": {
"esco_uri": "http://data.europa.eu/esco/occupation/89b85c45-ddc7-4fe1-be5a-d3db2be11f3b",
"esco_code": "2434.1",
"isco_group": "2434",
"onet_soc": "11-9199.00",
"crosswalk_match": "manual nearest via ISCO 2434 (Managers, All Other)"
},
"sources": [
{
"name": "ESCO",
"version": "1.2.1",
"url": "https://esco.ec.europa.eu/"
},
{
"name": "O*NET",
"version": "30.3",
"url": "https://www.onetcenter.org/",
"license": "CC BY 4.0"
}
],
"attribution": "This package includes information from the O*NET Database (v30.3) by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), CC BY 4.0. skillfactor is not endorsed by USDOL/ETA. ESCO data (v1.2.1) (c) European Union, used per the ESCO download conditions: https://esco.ec.europa.eu/en/use-esco/download",
"counts": {
"tasks": 0,
"dwas": 0,
"skills_essential": 20,
"skills_optional": 17,
"software": 0
},
"enrichment_ai_skills": {
"generated": "2026-07-14",
"method": "deterministic mapping (ISCO prefix + title/competence keywords)",
"sources": {
"anthropics/skills": {
"repo": "https://github.com/anthropics/skills",
"commit": "f6656c1",
"license": "Apache-2.0; the document skills (docx/pdf/pptx/xlsx) are source-available \u2014 see the LICENSE.txt in the upstream skill folder",
"skills": 2
},
"wshobson/agents": {
"repo": "https://github.com/wshobson/agents",
"commit": "6fd3247",
"license": "MIT (c) Seth Hobson",
"skills": 2
},
"coreyhaines31/marketingskills": {
"repo": "https://github.com/coreyhaines31/marketingskills",
"commit": "33218ff",
"license": "MIT",
"skills": 7
},
"ConardLi/garden-skills": {
"repo": "https://github.com/ConardLi/garden-skills",
"commit": "fbd6453",
"license": "MIT",
"skills": 1
},
"alirezarezvani/claude-skills": {
"repo": "https://github.com/alirezarezvani/claude-skills",
"commit": "0241f43",
"license": "MIT",
"skills": 6
},
"jeremylongshore/claude-code-plugins-plus-skills": {
"repo": "https://github.com/jeremylongshore/claude-code-plugins-plus-skills",
"commit": "e112938a",
"license": "MIT",
"skills": 5
},
"davepoon/buildwithclaude": {
"repo": "https://github.com/davepoon/buildwithclaude",
"commit": "3c94e0c",
"license": "MIT",
"skills": 10
},
"davila7/claude-code-templates": {
"repo": "https://github.com/davila7/claude-code-templates",
"commit": "fa79251",
"license": "MIT",
"skills": 5
},
"nexu-io/open-design": {
"repo": "https://github.com/nexu-io/open-design",
"commit": "4b66023",
"license": "Apache-2.0",
"skills": 5
},
"brycewang-stanford/Auto-Empirical-Research-Skills": {
"repo": "https://github.com/brycewang-stanford/Auto-Empirical-Research-Skills",
"commit": "85bf545",
"license": "CC-BY-4.0",
"skills": 2
},
"nexscope-ai/eCommerce-Skills": {
"repo": "https://github.com/nexscope-ai/eCommerce-Skills",
"commit": "56f3288",
"license": "MIT",
"skills": 3
},
"infrasity-labs/dev-gtm-claude-skills": {
"repo": "https://github.com/infrasity-labs/dev-gtm-claude-skills",
"commit": "02cfefb",
"license": "MIT",
"skills": 3
},
"anbeime/skill": {
"repo": "https://github.com/anbeime/skill",
"commit": "ddad607",
"license": "no explicit license \u2014 referenced by link only",
"skills": 1
},
"ognjengt/founder-skills": {
"repo": "https://github.com/ognjengt/founder-skills",
"commit": "a45931c",
"license": "MIT",
"skills": 2
},
"gooseworks-ai/goose-skills": {
"repo": "https://github.com/gooseworks-ai/goose-skills",
"commit": "94ec916",
"license": "no explicit license \u2014 referenced by link only",
"skills": 6
},
"a5c-ai/babysitter": {
"repo": "https://github.com/a5c-ai/babysitter",
"commit": "44a5d58b",
"license": "MIT",
"skills": 5
},
"mohitagw15856/pm-claude-skills": {
"repo": "https://github.com/mohitagw15856/pm-claude-skills",
"commit": "876fa30",
"license": "MIT",
"skills": 5
},
"coreyhaines31/makerskills": {
"repo": "https://github.com/coreyhaines31/makerskills",
"commit": "17218de",
"license": "MIT",
"skills": 1
},
"wondelai/skills": {
"repo": "https://github.com/wondelai/skills",
"commit": "326b380",
"license": "MIT",
"skills": 1
},
"JasonColapietro/suede-creator-skills": {
"repo": "https://github.com/JasonColapietro/suede-creator-skills",
"commit": "0dc2aef",
"license": "MIT",
"skills": 1
},
"mukul975/Anthropic-Cybersecurity-Skills": {
"repo": "https://github.com/mukul975/Anthropic-Cybersecurity-Skills",
"commit": "673da1f",
"license": "Apache-2.0",
"skills": 1
},
"harperreed/dotfiles": {
"repo": "https://github.com/harperreed/dotfiles",
"commit": "6b5ced1",
"license": "MIT",
"skills": 1
},
"Ericyoung-183/alpha-insights": {
"repo": "https://github.com/Ericyoung-183/alpha-insights",
"commit": "30c1e87",
"license": "MIT",
"skills": 1
},
"nowork-studio/NotFair": {
"repo": "https://github.com/nowork-studio/NotFair",
"commit": "99bda4b",
"license": "MIT",
"skills": 1
},
"ferdinandobons/startup-skill": {
"repo": "https://github.com/ferdinandobons/startup-skill",
"commit": "a5f97c3",
"license": "MIT",
"skills": 1
},
"ruvnet/claude-code-flow": {
"repo": "https://github.com/ruvnet/claude-code-flow",
"commit": "73914bd",
"license": "MIT",
"skills": 1
},
"ruvnet/ruflo": {
"repo": "https://github.com/ruvnet/ruflo",
"commit": "73914bd",
"license": "MIT",
"skills": 1
}
},
"total_skills": 80,
"tiers": {
"core": 70,
"adjacent": 10
}
},
"provenance": {
"items": {
"esco": 38,
"onet": 1,
"jobads": 26,
"wiki_ai": 0,
"anthropic": 5,
"ai_skills": 156,
"stackx": 0
},
"share_percent": {
"esco": 16.8,
"onet": 0.4,
"jobads": 11.5,
"wiki_ai": 0.0,
"anthropic": 2.2,
"ai_skills": 69.0,
"stackx": 0.0
},
"method": "content items per source category"
},
"collar": "white",
"computer_work": true
}

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# External AI agent skills — ict-account-manager
Proven, publicly available AI agent skills mapped to this occupation.
Nothing is copied from the sources: every entry is a name, a one-line
summary and a link to the upstream skill package. Each section names
its source repository, commit, license and retrieval date.
**Tiers:** `core` = the skill directly exercises a top market hard
skill, tool or method (from gated job-ad evidence) or an essential
ESCO competence of this occupation; `adjacent` =
plausibly useful, secondary. Entries are capped at 12 per source
and 80 in total per occupation (core first,
strongest matches survive); everything beyond the caps is excluded
and logged in the pipeline audit trail, not in this package.
_Matched deterministically (ISCO group + title/competence keywords,
tiered against market evidence + ESCO essentials) by
`pipeline/p5_enrich_ai_skills.py` on 2026-07-14._
## Source: anthropics/skills
- Repository: [https://github.com/anthropics/skills](https://github.com/anthropics/skills) (commit `f6656c1`, retrieved 2026-07-14)
- License: Apache-2.0; the document skills (docx/pdf/pptx/xlsx) are source-available — see the LICENSE.txt in the upstream skill folder
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `docx` | adjacent | Use this skill whenever the user wants to create, read, edit, or manipulate Word documents (.docx files) or Word templates (.dotx files). Triggers include: any mention of 'Word doc', 'word document', '.docx', '.dotx', or requests to … | [source](https://github.com/anthropics/skills/tree/main/skills/docx) |
| `pdf` | adjacent | Use this skill whenever the user wants to do anything with PDF files. This includes reading or extracting text/tables from PDFs, combining or merging multiple PDFs into one, splitting PDFs apart, rotating pages, adding watermarks, creating … | [source](https://github.com/anthropics/skills/tree/main/skills/pdf) |
## Source: wshobson/agents
- Repository: [https://github.com/wshobson/agents](https://github.com/wshobson/agents) (commit `6fd3247`, retrieved 2026-07-14)
- License: MIT (c) Seth Hobson
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `customer-support (agent)` | core | Elite AI-powered customer support specialist mastering conversational AI, automated ticketing, sentiment analysis, and omnichannel support experiences. Integrates modern support tools, chatbot platforms, and CX optimization with 2024/2025 … | [source](https://github.com/wshobson/agents/tree/main/plugins/customer-sales-automation/agents/customer-support.md) |
| `sales-automator (agent)` | adjacent | Draft cold emails, follow-ups, and proposal templates. Creates pricing pages, case studies, and sales scripts. Use PROACTIVELY for sales outreach or lead nurturing. | [source](https://github.com/wshobson/agents/tree/main/plugins/customer-sales-automation/agents/sales-automator.md) |
## Source: ConardLi/garden-skills
- Repository: [https://github.com/ConardLi/garden-skills](https://github.com/ConardLi/garden-skills) (commit `fbd6453`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `kb-retriever` | adjacent | 面向本地知识库目录的检索和问答助手。核心流程：(1)分层索引导航 (2)遇到PDF/Excel时必须先读取references学习处理方法 (3)处理文件后再检索。按文件类型组合使用 grep、Read、pdfplumber、pandas 进行渐进式检索，避免整文件加载。用户问题涉及"从知识库目录回答问题/检索信息/查资料"时使用。 | [source](https://github.com/ConardLi/garden-skills/tree/fbd6453/skills/kb-retriever) |
## Source: a5c-ai/babysitter
- Repository: [https://github.com/a5c-ai/babysitter](https://github.com/a5c-ai/babysitter) (commit `44a5d58b`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `donor-relationship-management` | core | Cultivate and steward donor relationships including prospect research, personalized engagement strategies, gift acknowledgment, and impact reporting | [source](https://github.com/a5c-ai/babysitter/tree/44a5d58b/library/specializations/domains/social-sciences-humanities/arts-culture/skills/donor-relationship-management) |
| `security-sandbox` | core | Isolated analysis environment management for malware and exploit testing. Create and manage isolated VMs, configure Cuckoo Sandbox, set up REMnux/FlareVM environments, manage Docker-based analysis containers, and capture filesystem and … | [source](https://github.com/a5c-ai/babysitter/tree/44a5d58b/library/specializations/security-research/skills/security-sandbox) |
| `unified-memory` | core | Expert skill for CUDA Unified Memory and memory prefetching optimization. Configure managed memory allocations, implement memory prefetch strategies, handle page fault analysis, configure memory hints and advise, profile unified memory … | [source](https://github.com/a5c-ai/babysitter/tree/44a5d58b/library/specializations/gpu-programming/skills/unified-memory) |
| `dynamics365-connector` | core | Microsoft Dynamics 365 Sales integration with Power Platform support | [source](https://github.com/a5c-ai/babysitter/tree/44a5d58b/library/specializations/domains/business/sales/skills/dynamics365-connector) |
| `stakeholder-crm` | core | Stakeholder relationship management and engagement tracking | [source](https://github.com/a5c-ai/babysitter/tree/44a5d58b/library/specializations/domains/business/public-relations/skills/stakeholder-crm) |
## Source: alirezarezvani/claude-skills
- Repository: [https://github.com/alirezarezvani/claude-skills](https://github.com/alirezarezvani/claude-skills) (commit `0241f43`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `business-growth-skills` | core | Router/index for the 4 business & growth skills bundled in this plugin: customer-success-manager (health scoring, churn risk, expansion), sales-engineer (RFP analysis, competitive matrices, PoC planning), revenue-operations (pipeline, … | [source](https://github.com/alirezarezvani/claude-skills/tree/0241f43/business-growth/skills/business-growth-skills) |
| `product-manager-toolkit` | core | Comprehensive toolkit for product managers including RICE prioritization, customer interview analysis, PRD templates, discovery frameworks, and go-to-market strategies. Use when prioritizing features, synthesizing user research, writing … | [source](https://github.com/alirezarezvani/claude-skills/tree/0241f43/product-team/skills/product-manager-toolkit) |
| `cmo-advisor` | core | Marketing leadership for scaling companies. Brand positioning, growth model design, marketing budget allocation, and marketing org design. Use when designing brand strategy, selecting growth models (PLG vs sales-led vs community-led), … | [source](https://github.com/alirezarezvani/claude-skills/tree/0241f43/c-level-advisor/skills/cmo-advisor) |
| `ceo-advisor` | core | Executive leadership guidance for strategic decision-making, organizational development, and stakeholder management. Use when planning strategy, preparing board presentations, managing investors, developing organizational culture, making … | [source](https://github.com/alirezarezvani/claude-skills/tree/0241f43/c-level-advisor/skills/ceo-advisor) |
| `cro-advisor` | core | Revenue leadership for B2B SaaS companies. Revenue forecasting, sales model design, pricing strategy, net revenue retention, and sales team scaling. Use when designing the revenue engine, setting quotas, modeling NRR, evaluating pricing, … | [source](https://github.com/alirezarezvani/claude-skills/tree/0241f43/c-level-advisor/skills/cro-advisor) |
| `cold-email` | core | When the user wants to write, improve, or build a sequence of B2B cold outreach emails to prospects who haven't asked to hear from them. Use when the user mentions 'cold email,' 'cold outreach,' 'prospecting emails,' 'SDR emails,' 'sales … | [source](https://github.com/alirezarezvani/claude-skills/tree/0241f43/marketing-skill/skills/cold-email) |
## Source: anbeime/skill
- Repository: [https://github.com/anbeime/skill](https://github.com/anbeime/skill) (commit `ddad607`, retrieved 2026-07-14)
- License: no explicit license — referenced by link only
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `product-manager-toolkit` | core | Comprehensive toolkit for product managers including RICE prioritization, customer interview analysis, PRD templates, discovery frameworks, and go-to-market strategies. Use for feature prioritization, user research synthesis, requirement … | [source](https://github.com/anbeime/skill/tree/ddad607/skills/product-manager-toolkit/product-manager-toolkit) |
## Source: brycewang-stanford/Auto-Empirical-Research-Skills
- Repository: [https://github.com/brycewang-stanford/Auto-Empirical-Research-Skills](https://github.com/brycewang-stanford/Auto-Empirical-Research-Skills) (commit `85bf545`, retrieved 2026-07-14)
- License: CC-BY-4.0
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `business-skills` | core | 5 business research skills. Trigger: business strategy, market analysis, competitive intelligence. Design: analytical frameworks and methods for management and innovation research. | [source](https://github.com/brycewang-stanford/Auto-Empirical-Research-Skills/tree/85bf545/skills/43-wentorai-research-plugins/skills/domains/business) |
| `hud` | core | Diverga HUD (Heads-Up Display) management skill. Configure and manage the research project statusline display. Supports multiple presets: research, checkpoint, memory, minimal. Triggers: "hud", "statusline", "display settings | [source](https://github.com/brycewang-stanford/Auto-Empirical-Research-Skills/tree/85bf545/skills/25-HosungYou-Diverga/skills/hud) |
## Source: coreyhaines31/makerskills
- Repository: [https://github.com/coreyhaines31/makerskills](https://github.com/coreyhaines31/makerskills) (commit `17218de`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `deep-research` | core | When you want multi-source, multi-step research on a topic — competitor research before a sales call, market research for a new business idea, positioning angles, due diligence on a partnership or podcast guest, tech decision research … | [source](https://github.com/coreyhaines31/makerskills/tree/17218de/skills/deep-research) |
## Source: davepoon/buildwithclaude
- Repository: [https://github.com/davepoon/buildwithclaude](https://github.com/davepoon/buildwithclaude) (commit `3c94e0c`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `lead-research-assistant` | core | Identifies high-quality leads for your product or service by analyzing your business, searching for target companies, and providing actionable contact strategies. Perfect for sales, business development, and marketing professionals. | [source](https://github.com/davepoon/buildwithclaude/tree/3c94e0c/plugins/all-skills/skills/lead-research-assistant) |
| `ops-gtm` | core | Go-to-market strategy planner. Generates a complete GTM plan across paid, unpaid, marketing, sales, and AI-automation channels for any project — and hands executable campaigns off to /marketing. | [source](https://github.com/davepoon/buildwithclaude/tree/3c94e0c/plugins/claude-ops/skills/ops-gtm) |
| `slack-automation` | core | Automate Slack messaging, channel management, search, reactions, and threads via Rube MCP (Composio). Send messages, search conversations, manage channels/users, and react to messages programmatically. | [source](https://github.com/davepoon/buildwithclaude/tree/3c94e0c/plugins/all-skills/skills/slack-automation) |
| `wrike-automation` | core | Automate Wrike project management via Rube MCP (Composio): create tasks/folders, manage projects, assign work, and track progress. Always search tools first for current schemas. | [source](https://github.com/davepoon/buildwithclaude/tree/3c94e0c/plugins/all-skills/skills/wrike-automation) |
| `basecamp-automation` | core | Automate Basecamp project management, to-dos, messages, people, and to-do list organization via Rube MCP (Composio). Always search tools first for current schemas. | [source](https://github.com/davepoon/buildwithclaude/tree/3c94e0c/plugins/all-skills/skills/basecamp-automation) |
| `box-automation` | core | Automate Box cloud storage operations including file upload/download, search, folder management, sharing, collaborations, and metadata queries via Rube MCP (Composio). Always search tools first for current schemas. | [source](https://github.com/davepoon/buildwithclaude/tree/3c94e0c/plugins/all-skills/skills/box-automation) |
| `clickup-automation` | core | Automate ClickUp project management including tasks, spaces, folders, lists, comments, and team operations via Rube MCP (Composio). Always search tools first for current schemas. | [source](https://github.com/davepoon/buildwithclaude/tree/3c94e0c/plugins/all-skills/skills/clickup-automation) |
| `gitlab-automation` | core | Automate GitLab project management, issues, merge requests, pipelines, branches, and user operations via Rube MCP (Composio). Always search tools first for current schemas. | [source](https://github.com/davepoon/buildwithclaude/tree/3c94e0c/plugins/all-skills/skills/gitlab-automation) |
| `google-calendar-automation` | core | Automate Google Calendar events, scheduling, availability checks, and attendee management via Rube MCP (Composio). Create events, find free slots, manage attendees, and list calendars programmatically. | [source](https://github.com/davepoon/buildwithclaude/tree/3c94e0c/plugins/all-skills/skills/google-calendar-automation) |
| `supabase-automation` | core | Automate Supabase database queries, table management, project administration, storage, edge functions, and SQL execution via Rube MCP (Composio). Always search tools first for current schemas. | [source](https://github.com/davepoon/buildwithclaude/tree/3c94e0c/plugins/all-skills/skills/supabase-automation) |
## Source: davila7/claude-code-templates
- Repository: [https://github.com/davila7/claude-code-templates](https://github.com/davila7/claude-code-templates) (commit `fa79251`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `lead-research-assistant` | core | Identifies high-quality leads for your product or service by analyzing your business, searching for target companies, and providing actionable contact strategies. Perfect for sales, business development, and marketing professionals. | [source](https://github.com/davila7/claude-code-templates/tree/fa79251/cli-tool/components/skills/business-marketing/lead-research-assistant) |
| `it-operations` | core | Manages IT infrastructure, monitoring, incident response, and service reliability. Provides frameworks for ITIL service management, observability strategies, automation, backup/recovery, capacity planning, and operational excellence … | [source](https://github.com/davila7/claude-code-templates/tree/fa79251/cli-tool/components/skills/development/it-operations) |
| `product-manager-toolkit` | core | Comprehensive toolkit for product managers including RICE prioritization, customer interview analysis, PRD templates, discovery frameworks, and go-to-market strategies. Use for feature prioritization, user research synthesis, requirement … | [source](https://github.com/davila7/claude-code-templates/tree/fa79251/cli-tool/components/skills/business-marketing/product-manager-toolkit) |
| `modal-serverless-gpu` | core | Serverless GPU cloud platform for running ML workloads. Use when you need on-demand GPU access without infrastructure management, deploying ML models as APIs, or running batch jobs with automatic scaling. | [source](https://github.com/davila7/claude-code-templates/tree/fa79251/cli-tool/components/skills/ai-research/infrastructure-modal) |
| `slack-automation` | core | Automate Slack workspace operations including messaging, search, channel management, and reaction workflows through Composio's Slack toolkit. | [source](https://github.com/davila7/claude-code-templates/tree/fa79251/cli-tool/components/skills/workflow-automation/slack-automation) |
## Source: Ericyoung-183/alpha-insights
- Repository: [https://github.com/Ericyoung-183/alpha-insights](https://github.com/Ericyoung-183/alpha-insights) (commit `30c1e87`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `alpha-insights` | core | Business Analyst Skill. Triggered when users ask about business analysis, industry research, competitive analysis, product analysis, business model analysis, business opportunity discovery, market entry strategy, investment decisions, … | [source](https://github.com/Ericyoung-183/alpha-insights/tree/30c1e87) |
## Source: ferdinandobons/startup-skill
- Repository: [https://github.com/ferdinandobons/startup-skill](https://github.com/ferdinandobons/startup-skill) (commit `a5f97c3`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `startup-design` | core | Design, validate, and plan a startup from scratch. Covers market research, competitive analysis, business model, brand identity, product definition, financial projections, and validation experiments. Trigger when the user has a startup … | [source](https://github.com/ferdinandobons/startup-skill/tree/a5f97c3/startup-design) |
## Source: gooseworks-ai/goose-skills
- Repository: [https://github.com/gooseworks-ai/goose-skills](https://github.com/gooseworks-ai/goose-skills) (commit `94ec916`, retrieved 2026-07-14)
- License: no explicit license — referenced by link only
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `tech-stack-teardown` | core | Reverse-engineer a company's sales and marketing tech stack from public signals. Detects CRMs, cold email tools, people databases, ad pixels, email delivery services, and outbound sending domains via DNS records, website source inspection, … | [source](https://github.com/gooseworks-ai/goose-skills/tree/94ec916/skills/competitive-intel/capabilities/tech-stack-teardown) |
| `company-current-gtm-analysis` | core | Comprehensive GTM analysis of any target company. Researches what a company is currently doing across all go-to-market dimensions — content/blog, founder LinkedIn activity, SEO/traffic, hiring signals, social/community presence, customer … | [source](https://github.com/gooseworks-ai/goose-skills/tree/94ec916/skills/competitive-intel/composites/company-current-gtm-analysis) |
| `review-intelligence-digest` | core | Scrape G2, Capterra, and Trustpilot reviews for your product and competitors, then extract recurring themes, objections, proof points, and exact customer language for use in messaging. Chains review-site-scraper with LLM analysis. Produces … | [source](https://github.com/gooseworks-ai/goose-skills/tree/94ec916/skills/research/composites/review-intelligence-digest) |
| `customer-win-back-sequencer` | core | For churned accounts, research what has changed since they left — new funding, team growth, competitor dissatisfaction, product updates that address their pain — then assess re-engagement potential and generate a personalized win-back … | [source](https://github.com/gooseworks-ai/goose-skills/tree/94ec916/skills/outreach/composites/customer-win-back-sequencer) |
| `voice-of-customer-synthesizer` | core | Aggregate customer feedback from multiple sources — support tickets, NPS comments, Slack messages, G2 reviews, call transcripts, survey responses — into a unified VoC report with theme clustering, sentiment analysis, trend detection, and … | [source](https://github.com/gooseworks-ai/goose-skills/tree/94ec916/skills/research/composites/voice-of-customer-synthesizer) |
| `battlecard-generator` | core | Research a specific competitor across their website, reviews, ads, social presence, and pricing — then produce a structured sales battlecard with positioning traps, objection handlers, landmine questions, and win/loss themes. Chains web … | [source](https://github.com/gooseworks-ai/goose-skills/tree/94ec916/skills/competitive-intel/composites/battlecard-generator) |
## Source: harperreed/dotfiles
- Repository: [https://github.com/harperreed/dotfiles](https://github.com/harperreed/dotfiles) (commit `6b5ced1`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `pagen` | core | Personal CRM and contact management - manage contacts, relationships, and interactions. Use when the user discusses contacts, people, or relationship tracking. | [source](https://github.com/harperreed/dotfiles/tree/6b5ced1/.claude/skills-archive/pagen) |
## Source: infrasity-labs/dev-gtm-claude-skills
- Repository: [https://github.com/infrasity-labs/dev-gtm-claude-skills](https://github.com/infrasity-labs/dev-gtm-claude-skills) (commit `02cfefb`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `product-manager-toolkit` | core | Comprehensive toolkit for product managers including RICE prioritization, customer interview analysis, PRD templates, discovery frameworks, and go-to-market strategies. Use when prioritizing features, synthesizing user research, writing … | [source](https://github.com/infrasity-labs/dev-gtm-claude-skills/tree/02cfefb/.claude/skills/product-manager-toolkit) |
| `customer-research` | core | When the user wants to conduct, analyze, or synthesize customer research. Use when the user mentions "customer research," "ICP research," "talk to customers," "analyze transcripts," "customer interviews," "survey analysis," "support ticket … | [source](https://github.com/infrasity-labs/dev-gtm-claude-skills/tree/02cfefb/.claude/skills/customer-research) |
| `cold-email` | core | Write B2B cold emails and follow-up sequences that get replies. Use when the user wants to write cold outreach emails, prospecting emails, cold email campaigns, sales development emails, or SDR emails. Also use when the user mentions "cold … | [source](https://github.com/infrasity-labs/dev-gtm-claude-skills/tree/02cfefb/.claude/skills/cold-email) |
## Source: JasonColapietro/suede-creator-skills
- Repository: [https://github.com/JasonColapietro/suede-creator-skills](https://github.com/JasonColapietro/suede-creator-skills) (commit `0dc2aef`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `suede-revops` | core | Suede-owned revenue-operations discipline. Use when defining lead scoring and routing, MQL or SQL criteria, pipeline stages, CRM hygiene, automation, deal-desk rules, or marketing-to-sales handoffs. NOT FOR: writing outreach (use … | [source](https://github.com/JasonColapietro/suede-creator-skills/tree/0dc2aef/skills/suede-revops) |
## Source: jeremylongshore/claude-code-plugins-plus-skills
- Repository: [https://github.com/jeremylongshore/claude-code-plugins-plus-skills](https://github.com/jeremylongshore/claude-code-plugins-plus-skills) (commit `e112938a`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `find-management-consultant` | core | Use whenever the user wants to find, shortlist, vet, or enrich US management consultancies — strategy, operations, executive coaching, leadership development, org-development/change management, PMO/program management, sales/revenue … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/mcp/servicegraph/skills/find-management-consultant) |
| `apollo-reference-architecture` | core | Implement Apollo.io reference architecture. Use when designing Apollo integrations, establishing patterns, or building production-grade sales intelligence systems. Trigger with phrases like "apollo architecture", "apollo system design", … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/saas-packs/apollo-pack/skills/apollo-reference-architecture) |
| `deal` | core | Revenue & Sales engineer — B2B pipeline, deal strategy, pricing proposals, sales playbooks, and enterprise closing. | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/ai-agency/tonone/skills/deal) |
| `predictable-revenue` | core | Build a scalable outbound B2B sales machine with specialized roles (SDR, AE, CSM). Use when the user mentions "outbound sales", "Cold Calling 2.0", "cold email sequences", "sales pipeline", "SDR process", "sales development", "build an … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/business-tools/wondelai-predictable-revenue) |
| `deal-pipeline` | core | Design or audit B2B sales pipeline — define stage names, entry/exit criteria, qualification standards, and CRM field requirements. Use when asked to "design our pipeline", "audit our CRM stages", "define what qualified means", or "build a … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/ai-agency/tonone/skills/deal-pipeline) |
## Source: mohitagw15856/pm-claude-skills
- Repository: [https://github.com/mohitagw15856/pm-claude-skills](https://github.com/mohitagw15856/pm-claude-skills) (commit `876fa30`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `account-plan` | core | Build a structured account plan for any key customer or target account. Use when asked to create an account plan, key account strategy, strategic account review, or territory plan. Produces a complete account plan with relationship map, … | [source](https://github.com/mohitagw15856/pm-claude-skills/tree/876fa30/plugins/pm-sales/skills/account-plan) |
| `win-loss-analysis` | core | Analyze why deals are won and lost and turn it into an action plan. Use when asked to run a win/loss analysis, review closed-won and closed-lost deals, understand why the team is losing to a competitor, or summarize sales feedback into … | [source](https://github.com/mohitagw15856/pm-claude-skills/tree/876fa30/plugins/pm-pmm/skills/win-loss-analysis) |
| `cold-email` | core | Write a cold sales/B2B outreach email that earns a reply. Use when asked to write a cold email, a sales outreach email, a prospecting email, or a cold email sequence to a business prospect. Produces a short, personalised email — subject, a … | [source](https://github.com/mohitagw15856/pm-claude-skills/tree/876fa30/plugins/pm-copy/skills/cold-email) |
| `kyc-escalation` | core | Write an internal KYC/AML escalation memo: a factual time-stamped trigger description, customer-profile vs activity mismatch analysis, red-flag taxonomy mapping, outstanding information, and a recommendation with rationale. Use when asked … | [source](https://github.com/mohitagw15856/pm-claude-skills/tree/876fa30/plugins/pm-banking/skills/kyc-escalation) |
| `lifecycle-crm-plan` | core | Design lifecycle marketing / CRM journeys across the customer lifecycle. Use when asked to plan onboarding emails, lifecycle/CRM campaigns, drip sequences, re-engagement or winback flows, or a messaging calendar. Produces a lifecycle plan … | [source](https://github.com/mohitagw15856/pm-claude-skills/tree/876fa30/plugins/pm-growth/skills/lifecycle-crm-plan) |
## Source: mukul975/Anthropic-Cybersecurity-Skills
- Repository: [https://github.com/mukul975/Anthropic-Cybersecurity-Skills](https://github.com/mukul975/Anthropic-Cybersecurity-Skills) (commit `673da1f`, retrieved 2026-07-14)
- License: Apache-2.0
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `detecting-insider-threat-with-ueba` | core | Implement User and Entity Behavior Analytics using Elasticsearch/OpenSearch to build behavioral baselines, calculate anomaly scores, perform peer group analysis, and detect insider threat indicators such as data exfiltration, privilege … | [source](https://github.com/mukul975/Anthropic-Cybersecurity-Skills/tree/673da1f/skills/detecting-insider-threat-with-ueba) |
## Source: nexscope-ai/eCommerce-Skills
- Repository: [https://github.com/nexscope-ai/eCommerce-Skills](https://github.com/nexscope-ai/eCommerce-Skills) (commit `56f3288`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `ecommerce-content-marketing` | core | E-commerce content marketing strategy planner. Generates content calendars, topic ideas, and platform-specific strategies by analyzing customer reviews, trends, competitor content, and SEO opportunities. Two modes: (A) Build — create a … | [source](https://github.com/nexscope-ai/eCommerce-Skills/tree/56f3288/ecommerce-content-marketing) |
| `market-gap-analysis` | core | Identify underserved market gaps and unmet customer needs in e-commerce. Analyzes competitor blind spots, review pain points, search demand without adequate supply, and emerging customer segments. | [source](https://github.com/nexscope-ai/eCommerce-Skills/tree/56f3288/market-gap-analysis) |
| `sales-tracking-tool` | core | Track and analyze e-commerce sales performance across platforms. Set up KPI dashboards, trend analysis, and performance alerts to catch issues and opportunities early. | [source](https://github.com/nexscope-ai/eCommerce-Skills/tree/56f3288/sales-tracking-tool) |
## Source: nexu-io/open-design
- Repository: [https://github.com/nexu-io/open-design](https://github.com/nexu-io/open-design) (commit `4b66023`, retrieved 2026-07-14)
- License: Apache-2.0
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `html-ppt-zhangzara-cobalt-grid` | core | Open Design renewal + seat-expansion business case for a growing customer: realized value, usage proof, and the expansion ROI. Built as a decision-grade B2B sales deck for champion, finance approver. | [source](https://github.com/nexu-io/open-design/tree/4b66023/design-templates/html-ppt-zhangzara-cobalt-grid) |
| `html-ppt-product-launch` | core | Open Design Teams: a launch-and-adoption proposal for a mid-market design team weighing a switch from closed cloud tools. Built as a decision-grade B2B sales deck for design team lead, IT. | [source](https://github.com/nexu-io/open-design/tree/4b66023/design-templates/html-ppt-product-launch) |
| `huashu-bento-insight` | core | Open Design vs closed cloud design tools: a side-by-side displacement case on control, cost (BYOK), and lock-in. Built as a decision-grade B2B sales deck for evaluation committee. | [source](https://github.com/nexu-io/open-design/tree/4b66023/plugins/_official/examples/huashu-bento-insight) |
| `fs-electric-studio` | core | Open Design as an enterprise design platform: a buyer-forwardable proposal for a design-org's economic buyer — pain, value, ROI, rollout. Built as a decision-grade B2B sales deck for economic buyer, design VP, procurement. | [source](https://github.com/nexu-io/open-design/tree/4b66023/plugins/_official/examples/fs-electric-studio) |
| `huashu-takram-soft-tech` | core | Open Design procurement & security leave-behind: the one-pager-plus a buying committee can forward and approve internally. Built as a decision-grade B2B sales deck for buying committee, security, procurement. | [source](https://github.com/nexu-io/open-design/tree/4b66023/plugins/_official/examples/huashu-takram-soft-tech) |
## Source: nowork-studio/NotFair
- Repository: [https://github.com/nowork-studio/NotFair](https://github.com/nowork-studio/NotFair) (commit `99bda4b`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `google-ads` | core | Manage Google Ads — performance, keywords, bids, budgets, negatives, campaigns, ads, search terms, QS, location targeting, bulk operations, experiments, asset management, portfolio bidding, offline conversions. Use for any mention of … | [source](https://github.com/nowork-studio/NotFair/tree/99bda4b/google-ads/manage) |
## Source: ognjengt/founder-skills
- Repository: [https://github.com/ognjengt/founder-skills](https://github.com/ognjengt/founder-skills) (commit `a45931c`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `strategic-planning` | core | Analyzes the founder's business context to deliver the 3 highest-impact next moves for growth (marketing or sales). Asks up to 10 diagnostic questions when needed to uncover bottlenecks, struggles, and opportunities. Use when user needs … | [source](https://github.com/ognjengt/founder-skills/tree/a45931c/skills/strategic-planning) |
| `competitor-intel` | core | Analyzes competitors using web research to provide verified business metrics, actionable leverage strategies, and predicted next moves. Use when user needs competitive intelligence, competitor analysis, market positioning insights, or … | [source](https://github.com/ognjengt/founder-skills/tree/a45931c/skills/competitor-intel) |
## Source: ruvnet/claude-code-flow
- Repository: [https://github.com/ruvnet/claude-code-flow](https://github.com/ruvnet/claude-code-flow) (commit `73914bd`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `Hooks Automation` | core | Automated coordination, formatting, and learning from Claude Code operations using intelligent hooks with MCP integration. Includes pre$post task hooks, session management, Git integration, memory coordination, and neural pattern training … | [source](https://github.com/ruvnet/claude-code-flow/tree/73914bd/.agents/skills/hooks-automation) |
## Source: ruvnet/ruflo
- Repository: [https://github.com/ruvnet/ruflo](https://github.com/ruvnet/ruflo) (commit `73914bd`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `Hooks Automation` | core | Automated coordination, formatting, and learning from Claude Code operations using intelligent hooks with MCP integration. Includes pre$post task hooks, session management, Git integration, memory coordination, and neural pattern training … | [source](https://github.com/ruvnet/ruflo/tree/73914bd/.agents/skills/hooks-automation) |
## Source: wondelai/skills
- Repository: [https://github.com/wondelai/skills](https://github.com/wondelai/skills) (commit `326b380`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `predictable-revenue` | core | Build a scalable outbound B2B sales machine with specialized roles (SDR, AE, CSM). Use when the user mentions "outbound sales", "Cold Calling 2.0", "cold email sequences", "sales pipeline", "SDR process", "sales development", "build an … | [source](https://github.com/wondelai/skills/tree/326b380/predictable-revenue) |
## Source: coreyhaines31/marketingskills
- Repository: [https://github.com/coreyhaines31/marketingskills](https://github.com/coreyhaines31/marketingskills) (commit `33218ff`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `cold-email` | core | Write B2B cold emails and follow-up sequences that get replies. Use when the user wants to write cold outreach emails, prospecting emails, cold email campaigns, sales development emails, or SDR emails. Also use when the user mentions "cold … | [source](https://github.com/coreyhaines31/marketingskills/tree/33218ff/skills/cold-email) |
| `revops` | adjacent | When the user wants help with revenue operations, lead lifecycle management, or marketing-to-sales handoff processes. Also use when the user mentions 'RevOps,' 'revenue operations,' 'lead scoring,' 'lead routing,' 'MQL,' 'SQL,' 'pipeline … | [source](https://github.com/coreyhaines31/marketingskills/tree/33218ff/skills/revops) |
| `competitors` | adjacent | When the user wants to create competitor comparison or alternative pages for SEO and sales enablement. Also use when the user mentions 'alternative page,' 'vs page,' 'competitor comparison,' 'comparison page,' '[Product] vs [Product],' … | [source](https://github.com/coreyhaines31/marketingskills/tree/33218ff/skills/competitors) |
| `sales-enablement` | adjacent | When the user wants to create sales collateral, pitch decks, one-pagers, objection handling docs, or demo scripts. Also use when the user mentions 'sales deck,' 'pitch deck,' 'one-pager,' 'leave-behind,' 'objection handling,' … | [source](https://github.com/coreyhaines31/marketingskills/tree/33218ff/skills/sales-enablement) |
| `free-tools` | adjacent | When the user wants to plan, evaluate, or build a free tool for marketing purposes — lead generation, SEO value, or brand awareness. Also use when the user mentions "engineering as marketing," "free tool," "marketing tool," "calculator," … | [source](https://github.com/coreyhaines31/marketingskills/tree/33218ff/skills/free-tools) |
| `public-relations` | adjacent | When the user wants help with public relations, earned media, press coverage, journalist outreach, or media strategy (not pull requests). Also use when the user mentions 'PR,' 'public relations,' 'press,' 'press release,' 'press coverage,' … | [source](https://github.com/coreyhaines31/marketingskills/tree/33218ff/skills/public-relations) |
| `lead-magnets` | adjacent | When the user wants to create, plan, or optimize a lead magnet for email capture or lead generation. Also use when the user mentions "lead magnet," "gated content," "content upgrade," "downloadable," "ebook," "cheat sheet," "checklist," … | [source](https://github.com/coreyhaines31/marketingskills/tree/33218ff/skills/lead-magnets) |

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# Market evidence report — ict-account-manager
Source: **10 real job ads** (JSearch API, countries: us 10), extracted into the MSSQL evidence store; as of 2026-07-12.
This report contains extracted, aggregated facts only — no ad text is
reproduced (copyright / platform terms).
## Seniority distribution
| Seniority | Ads | Share |
|---|---|---|
| mid | 7 | 70 % |
| senior | 2 | 20 % |
| n/a | 1 | 10 % |
## Tools — full market ranking
| # | Item | Ads | Share |
|---|---|---|---|
## Hard skills — full market ranking
| # | Item | Ads | Share |
|---|---|---|---|
| 1 | b2b sales | 5 | 50 % |
## Methods — full market ranking
| # | Item | Ads | Share |
|---|---|---|---|
## Responsibilities — full market ranking
| # | Item | Ads | Share |
|---|---|---|---|
## Regional breakdown
> **Corpus note:** 10 relevant ads in total — below the 100-ad target for a fully reliable ranking. Percentages above should be read as indicative.
### US (us)
**Insufficient evidence** — 10 ads (minimum for a regional ranking: 30). No ranking is reported for this region.
### UK (gb)
**Insufficient evidence** — 0 ads (minimum for a regional ranking: 30). No ranking is reported for this region.
### EU/DACH (de, at, ch, nl)
**Insufficient evidence** — 0 ads (minimum for a regional ranking: 30). No ranking is reported for this region.
## Job title variants in the market
| Title | Ads |
|---|---|
| Senior Data & ICT Account Manager – Public & Health | 2 |
| Account Manager ICT – Growth & Key Accounts (Remote) | 1 |
| IT Business Relationship Manager | 1 |
| Key Account Manager - ICT Solutions (Mid-Market) | 1 |
| Oracle - Managing Service Delivery Manager | 1 |
| Oracle Cloud Service Delivery Manager (SDM) | 1 |
| Remote Service Delivery Manager Outsourced Service Engagement | 1 |
| Senior Account Manager - ICT in Industrial Transport | 1 |
| Strategic ICT Key Account Manager | 1 |
Methodology: entities extracted per ad ({hard_skills, tools, methods, responsibilities, seniority}), normalized, counted as DISTINCT ads per entity; report threshold ≥ 3 ads. Headline sections in skills.md/tools.md use the stricter ≥ 20 % threshold.

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# Occupation profile — ICT account manager
- **ESCO URI:** http://data.europa.eu/esco/occupation/89b85c45-ddc7-4fe1-be5a-d3db2be11f3b
- **ESCO code:** 2434.1
- **ISCO-08 group:** 2434 — Information and communications technology sales professionals
## Description (ESCO)
ICT account managers build business relationships with customers to facilitate the sale of hardware, software, telecommunications or ICT services. They also identify opportunities and manage sourcing and delivery of products to customers. They achieve sales targets and maintain profitability.
## Definition
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## Alternative labels
- IT service delivery manager
- ICT key account manager
- ICT account managers
- IT account manager
- IT key account manager

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# Competences — ICT account manager
Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/89b85c45-ddc7-4fe1-be5a-d3db2be11f3b).
## Essential
- **accounting techniques** (knowledge)
- **apply company policies** (skill/competence)
- **channel marketing** (knowledge)
- **develop account strategy** (skill/competence)
- **guarantee customer satisfaction** (skill/competence)
- **identify new business opportunities** (skill/competence)
- **implement customer follow-up** (skill/competence)
- **implement marketing strategies** (skill/competence)
- **implement sales strategies** (skill/competence)
- **keep records on sales** (skill/competence)
- **maintain relationship with customers** (skill/competence)
- **manage contracts** (skill/competence)
- **maximise sales revenues** (skill/competence)
- **perform customers’ needs analysis** (skill/competence)
- **perform data analysis** (skill/competence)
- **produce sales reports** (skill/competence)
- **product comprehension** (knowledge)
- **sales argumentation** (knowledge)
- **sales strategies** (knowledge)
- **use customer relationship management software** (skill/competence)
## Optional
- achieve sales targets (skill/competence)
- adhere to organisational guidelines (skill/competence)
- build business relationships (skill/competence)
- coordinate technological activities (skill/competence)
- deliver a sales pitch (skill/competence)
- ensure compliance with legal requirements (skill/competence)
- forecast account metrics (skill/competence)
- hybrid model (knowledge)
- identify ICT user needs (skill/competence)
- implement strategic planning (skill/competence)
- maintain customer records (skill/competence)
- Open source model (knowledge)
- Outsourcing model (knowledge)
- perform data mining (skill/competence)
- perform market research (skill/competence)
- set sales goals (skill/competence)
- study sales levels of products (skill/competence)
<!-- market-evidence -->
## Market evidence (job-ad analysis, 10 ads, as of 2026-07-12)
Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.
### Hard skills
- b2b sales — **50 %**
- customer requirements analysis — **20 %**
- growth strategy development — **20 %**
- negotiation — **20 %**
- service delivery management — **20 %**
### Responsibilities
- budget management — **20 %**
- business management — **20 %**
<!-- market-evidence -->

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# Tasks & work activities — ICT account manager
Source: O*NET 30.3, occupation 11-9199.00 (Managers, All Other) — manual nearest-occupation mapping via ISCO group 2434; the official ESCO crosswalk has no entry for this ESCO occupation.
## Task statements

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# Tools & technology — ICT account manager
Source: O*NET 30.3, occupation 11-9199.00 (Managers, All Other) — manual nearest-occupation mapping via ISCO group 2434; the official ESCO crosswalk has no entry for this ESCO occupation.
| Software | Category | Hot technology |
|---|---|---|