3.1 KiB
3.1 KiB
name, description
| name | description |
|---|---|
| ict-operations-manager | Occupational skill for the role 'ICT operations manager' (also: IT process manager, ICT operations managers, IT operations manager, data processing manager, ICT data processing manager, systems and networks manager). Use when the user asks for typical ICT operations manager work such as: Provide users with technical support for computer problems.; Consult with users, management, vendors, and technicians to assess computing needs and system requirements.; Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines. |
Ict Operations Manager
ICT operations managers coordinate ICT services and infrastructure ensuring that the organisation has the required infrastructural resources. They also plan and monitor stages of either a business process or a computer process, negotiate contracts and take mitigation action in case of non-fulfilment of agreements. They oversee the day-to-day tasks involving infrastructure components, ICT systems and software.
Core workflow
- Provide users with technical support for computer problems.
- Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
- Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines.
- Assign and review the work of systems analysts, programmers, and other computer-related workers.
- Stay abreast of advances in technology.
- Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.
- Review and approve all systems charts and programs prior to their implementation.
- Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades.
How to use this skill
- Read references/profile.md for the occupation profile and scope.
- Consult references/tasks.md for the full task and activity inventory.
- Check references/skills.md for essential vs. optional competences.
- Check references/tools.md for the software commonly used in this role.
- See references/ai-skills.md — matched external AI agent skills (per-source attribution).
Key competences (essential)
- attend to ICT systems quality
- define technology strategy
- design process
- develop ICT workflow
- digital systems
- improve business processes
- innovation processes
- maintain relationship with suppliers
- manage budgets
- manage changes in ICT system
- manage staff
- operations management
- oversee quality control
- perform project management
- track key performance indicators
Hot technologies
- IBM SPSS Statistics
- SAS
- The MathWorks MATLAB
- Microsoft Windows Server
- Tableau
- Splunk Enterprise
- Puppet
- Atlassian JIRA
- Apache Cassandra
- Apache Hadoop
Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/f0ca39a8-1e30-487c-95f9-ef2d5e734adc), ONET 30.3 (11-3021.00). See manifest.json for licensing/attribution.*