2.7 KiB
2.7 KiB
Competences — ICT operations manager
Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/f0ca39a8-1e30-487c-95f9-ef2d5e734adc).
Essential
- attend to ICT systems quality (skill/competence)
- define technology strategy (skill/competence)
- design process (skill/competence)
- develop ICT workflow (skill/competence)
- digital systems (knowledge)
- improve business processes (skill/competence)
- innovation processes (knowledge)
- maintain relationship with suppliers (skill/competence)
- manage budgets (skill/competence)
- manage changes in ICT system (skill/competence)
- manage staff (skill/competence)
- operations management (knowledge)
- oversee quality control (skill/competence)
- perform project management (skill/competence)
- track key performance indicators (skill/competence)
- train employees (skill/competence)
- use different communication channels (skill/competence)
- use ICT ticketing system (skill/competence)
Optional
- apply organisational techniques (skill/competence)
- comply with legal regulations (skill/competence)
- contract law (knowledge)
- coordinate technological activities (skill/competence)
- core banking software (knowledge)
- crowdsourcing strategy (knowledge)
- develop information standards (skill/competence)
- engineering processes (knowledge)
- hardware components (knowledge)
- hardware components suppliers (knowledge)
- ICT process quality models (knowledge)
- implement a virtual private network (skill/competence)
- implement ICT risk management (skill/competence)
- implement ICT security policies (skill/competence)
- insourcing strategy (knowledge)
- manage contracts (skill/competence)
- outsourcing strategy (knowledge)
- perform procurement processes (skill/competence)
- provide cost benefit analysis reports (skill/competence)
- recruit employees (skill/competence)
- software components libraries (knowledge)
- software components suppliers (knowledge)
- systems development life-cycle (knowledge)
Market evidence (job-ad analysis, 16 ads, as of 2026-07-12)
Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.
Hard skills
- vendor management — 38 %
- process improvement — 31 %
- systems administration — 25 %
- cybersecurity — 19 %
- data analysis — 19 %
Methods
- it service management (itsm) — 19 %
Responsibilities
- team leadership — 25 %
- team management — 25 %
- process optimization — 19 %
- system maintenance — 19 %
- it operations oversight — 19 %