51 lines
2.9 KiB
Markdown
51 lines
2.9 KiB
Markdown
# Tasks & work activities — ICT operations manager
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Source: O*NET 30.3, occupation 11-3021.00 (Computer and Information Systems Managers).
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## Task statements
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- **[Core]** Provide users with technical support for computer problems.
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- **[Core]** Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
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- **[Core]** Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines.
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- **[Core]** Assign and review the work of systems analysts, programmers, and other computer-related workers.
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- **[Core]** Stay abreast of advances in technology.
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- **[Core]** Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.
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- **[Core]** Review and approve all systems charts and programs prior to their implementation.
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- **[Core]** Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades.
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- **[Core]** Control operational budget and expenditures.
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- **[Core]** Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
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- **[Core]** Develop and interpret organizational goals, policies, and procedures.
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- **[Core]** Recruit, hire, train and supervise staff, or participate in staffing decisions.
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- **[Core]** Review project plans to plan and coordinate project activity.
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- **[Core]** Evaluate data processing proposals to assess project feasibility and requirements.
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- **[Core]** Prepare and review operational reports or project progress reports.
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- **[Core]** Purchase necessary equipment.
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- **[Supplemental]** Manage backup, security and user help systems.
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## Detailed work activities
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- Advise customers on technical or procedural issues.
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- Analyze data to determine project feasibility.
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- Analyze data to inform operational decisions or activities.
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- Conduct employee training programs.
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- Confer with organizational members to accomplish work activities.
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- Coordinate operational activities with external stakeholders.
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- Determine resource needs.
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- Develop computer or information systems.
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- Develop operating strategies, plans, or procedures.
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- Develop organizational goals or objectives.
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- Develop organizational policies or programs.
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- Direct organizational operations, projects, or services.
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- Evaluate employee performance.
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- Evaluate project designs to determine adequacy or feasibility.
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- Hire personnel.
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- Maintain knowledge of current developments in area of expertise.
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- Manage operations, research, or logistics projects.
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- Manage organizational or project budgets.
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- Prepare operational progress or status reports.
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- Purchase materials, equipment, or other resources.
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- Recommend organizational process or policy changes.
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- Recruit personnel.
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- Resolve employee or contractor problems.
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- Review technical documents to plan work.
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