66 lines
2.2 KiB
Markdown
66 lines
2.2 KiB
Markdown
# Competences — insurance claims handler
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Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/01a83071-6533-4675-b2da-f0c6d02669f5).
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## Essential
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- **actuarial science** (knowledge)
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- **analyse claim files** (skill/competence)
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- **apply technical communication skills** (skill/competence)
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- **calculate compensation payments** (skill/competence)
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- **claims procedures** (knowledge)
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- **classify insurance claims** (skill/competence)
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- **communicate with beneficiaries** (skill/competence)
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- **fraud detection** (knowledge)
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- **handle incoming insurance claims** (skill/competence)
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- **insurance law** (knowledge)
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- **interview insurance claimants** (skill/competence)
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- **maintain records of financial transactions** (skill/competence)
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- **manage claim files** (skill/competence)
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- **organise a damage assessment** (skill/competence)
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- **principles of insurance** (knowledge)
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- **provide financial product information** (skill/competence)
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- **review insurance process** (skill/competence)
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- **synthesise financial information** (skill/competence)
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- **types of insurance** (knowledge)
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## Optional
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- analyse financial risk (skill/competence)
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- apply statistical analysis techniques (skill/competence)
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- assess coverage possibilities (skill/competence)
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- decide on insurance applications (skill/competence)
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- ensure cross-department cooperation (skill/competence)
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- estimate damage (skill/competence)
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- handle customer complaints (skill/competence)
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- handle financial disputes (skill/competence)
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- handle financial transactions (skill/competence)
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- insurance market (knowledge)
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- manage claims process (skill/competence)
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- statistics (knowledge)
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- trace financial transactions (skill/competence)
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<!-- market-evidence -->
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## Market evidence (job-ad analysis, 66 ads, as of 2026-07-14)
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Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.
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### Hard skills
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- claims adjusting — **32 %**
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- claims investigation — **26 %**
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- disaster recovery — **23 %**
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### Methods
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- hands-on training — **23 %**
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### Responsibilities
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- claim investigation — **39 %**
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- damage assessment — **30 %**
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- loss adjustment — **26 %**
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<!-- market-evidence -->
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