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lottery-operator/references/skills.md
2026-08-14 19:12:49 +02:00

3.2 KiB

Competences — lottery operator

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/d18a8976-a283-42ad-9541-75c49396dbd7).

Essential

  • communicate with customers (skill/competence)
  • data protection (knowledge)
  • follow ethical code of conduct of gambling (skill/competence)
  • games rules (knowledge)
  • legal standards in gambling (knowledge)
  • lottery company policies (knowledge)
  • maintain lottery equipment (skill/competence)
  • responsible gambling (knowledge)
  • solve problems in gambling through digital means (skill/competence)

Optional

  • analyse gambling data (skill/competence)
  • announce bingo numbers (skill/competence)
  • create gambling games concepts (skill/competence)
  • gambling games (knowledge)
  • identify indicators of problem gambling (skill/competence)
  • lottery equipment (knowledge)
  • maintain equipment (skill/competence)
  • manage lottery operations (skill/competence)
  • present reports (skill/competence)
  • quality standards (knowledge)
  • supervise betting shop staff (skill/competence)

Market evidence (job-ad analysis, 6 ads, as of 2026-07-15)

Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.

Hard skills

  • computer security — 33 %
  • data analysis — 33 %
  • data network diagnosis — 33 %
  • hardware troubleshooting — 33 %
  • financial data interpretation — 33 %
  • software troubleshooting — 33 %
  • system balancing — 17 %
  • system monitoring — 17 %
  • file system maintenance — 17 %
  • troubleshooting — 17 %
  • witness coordination — 17 %
  • drawing operations — 17 %
  • record keeping — 17 %
  • regulatory compliance — 17 %
  • network troubleshooting — 17 %
  • office management — 17 %
  • data processing — 17 %
  • cash handling — 17 %
  • customer service — 17 %

Methods

  • internal control system (ICS) — 33 %
  • unit acceptance testing (UAT) — 33 %
  • service level agreements (SLAs) — 17 %
  • IT best practices — 17 %

Responsibilities

  • data transmission — 33 %
  • report preparation — 33 %
  • drawing oversight — 33 %
  • security checks — 33 %
  • sales tracking — 33 %
  • system operation — 33 %
  • system troubleshooting — 17 %
  • scheduling witnesses — 17 %
  • monitoring machines — 17 %
  • security monitoring — 17 %
  • verifying age — 17 %
  • equipment monitoring — 17 %
  • greeting customers — 17 %
  • resolving issues — 17 %
  • restocking supplies — 17 %
  • operating equipment — 17 %
  • operator training — 17 %
  • player information line activity monitoring — 17 %
  • problem solving — 17 %
  • procedure maintenance — 17 %
  • process execution — 17 %
  • processing payouts — 17 %
  • providing broadcast support — 17 %
  • documenting activities — 17 %
  • conducting drawings — 17 %
  • customer request coordination — 17 %
  • jackpot amount monitoring — 17 %
  • lottery attendance — 17 %
  • maintaining cleanliness — 17 %