99 lines
3.2 KiB
Markdown
99 lines
3.2 KiB
Markdown
# Competences — lottery operator
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Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/d18a8976-a283-42ad-9541-75c49396dbd7).
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## Essential
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- **communicate with customers** (skill/competence)
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- **data protection** (knowledge)
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- **follow ethical code of conduct of gambling** (skill/competence)
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- **games rules** (knowledge)
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- **legal standards in gambling** (knowledge)
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- **lottery company policies** (knowledge)
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- **maintain lottery equipment** (skill/competence)
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- **responsible gambling** (knowledge)
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- **solve problems in gambling through digital means** (skill/competence)
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## Optional
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- analyse gambling data (skill/competence)
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- announce bingo numbers (skill/competence)
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- create gambling games concepts (skill/competence)
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- gambling games (knowledge)
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- identify indicators of problem gambling (skill/competence)
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- lottery equipment (knowledge)
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- maintain equipment (skill/competence)
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- manage lottery operations (skill/competence)
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- present reports (skill/competence)
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- quality standards (knowledge)
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- supervise betting shop staff (skill/competence)
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<!-- market-evidence -->
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## Market evidence (job-ad analysis, 6 ads, as of 2026-07-15)
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Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.
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### Hard skills
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- computer security — **33 %**
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- data analysis — **33 %**
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- data network diagnosis — **33 %**
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- hardware troubleshooting — **33 %**
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- financial data interpretation — **33 %**
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- software troubleshooting — **33 %**
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- system balancing — **17 %**
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- system monitoring — **17 %**
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- file system maintenance — **17 %**
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- troubleshooting — **17 %**
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- witness coordination — **17 %**
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- drawing operations — **17 %**
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- record keeping — **17 %**
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- regulatory compliance — **17 %**
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- network troubleshooting — **17 %**
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- office management — **17 %**
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- data processing — **17 %**
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- cash handling — **17 %**
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- customer service — **17 %**
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### Methods
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- internal control system (ICS) — **33 %**
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- unit acceptance testing (UAT) — **33 %**
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- service level agreements (SLAs) — **17 %**
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- IT best practices — **17 %**
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### Responsibilities
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- data transmission — **33 %**
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- report preparation — **33 %**
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- drawing oversight — **33 %**
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- security checks — **33 %**
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- sales tracking — **33 %**
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- system operation — **33 %**
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- system troubleshooting — **17 %**
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- scheduling witnesses — **17 %**
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- monitoring machines — **17 %**
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- security monitoring — **17 %**
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- verifying age — **17 %**
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- equipment monitoring — **17 %**
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- greeting customers — **17 %**
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- resolving issues — **17 %**
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- restocking supplies — **17 %**
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- operating equipment — **17 %**
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- operator training — **17 %**
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- player information line activity monitoring — **17 %**
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- problem solving — **17 %**
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- procedure maintenance — **17 %**
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- process execution — **17 %**
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- processing payouts — **17 %**
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- providing broadcast support — **17 %**
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- documenting activities — **17 %**
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- conducting drawings — **17 %**
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- customer request coordination — **17 %**
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- jackpot amount monitoring — **17 %**
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- lottery attendance — **17 %**
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- maintaining cleanliness — **17 %**
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<!-- market-evidence -->
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