48 lines
1.6 KiB
Markdown
48 lines
1.6 KiB
Markdown
# Competences — ombudsman
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Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/666846b2-01ce-43f6-8cb7-f3be09fac4a2).
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## Essential
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- **apply conflict management** (skill/competence)
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- **apply knowledge of human behaviour** (skill/competence)
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- **create solutions to problems** (skill/competence)
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- **employment law** (knowledge)
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- **facilitate official agreement** (skill/competence)
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- **manage contract disputes** (skill/competence)
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- **observe confidentiality** (skill/competence)
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- **private law** (knowledge)
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- **respond to enquiries** (skill/competence)
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- **show impartiality** (skill/competence)
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- **show intercultural awareness** (skill/competence)
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## Optional
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- address problems critically (skill/competence)
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- advise on conflict management (skill/competence)
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- advise on risk management (skill/competence)
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- communicate health and safety measures (skill/competence)
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- comply with legal regulations (skill/competence)
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- educate employees on occupational hazards (skill/competence)
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- health, safety and hygiene legislation (knowledge)
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- identify policy breach (skill/competence)
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- interview people (skill/competence)
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- moderate in negotiations (skill/competence)
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- promote social awareness (skill/competence)
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- protect employee rights (skill/competence)
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- scientific research methodology (knowledge)
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<!-- market-evidence -->
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## Market evidence (job-ad analysis, 37 ads, as of 2026-07-18)
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Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.
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### Hard skills
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- data analysis — **27 %**
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- complaint resolution — **22 %**
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- advocacy — **19 %**
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<!-- market-evidence -->
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