135 lines
4.5 KiB
Markdown
135 lines
4.5 KiB
Markdown
# Market evidence report — ombudsman
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Source: **37 real job ads** (JSearch API, countries: us 34, gb 3), extracted into the MSSQL evidence store; as of 2026-07-18.
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This report contains extracted, aggregated facts only — no ad text is
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reproduced (copyright / platform terms).
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## Seniority distribution
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| Seniority | Ads | Share |
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|---|---|---|
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| mid | 30 | 81 % |
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| senior | 3 | 8 % |
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| n/a | 2 | 5 % |
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| junior | 1 | 3 % |
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| lead | 1 | 3 % |
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## Tools — full market ranking
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| # | Item | Ads | Share |
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|---|---|---|---|
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| 1 | Microsoft Excel | 5 | 14 % |
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| 2 | Microsoft Outlook | 5 | 14 % |
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| 3 | Microsoft Word | 5 | 14 % |
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| 4 | Microsoft PowerPoint | 4 | 11 % |
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| 5 | Microsoft Office | 3 | 8 % |
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## Hard skills — full market ranking
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| # | Item | Ads | Share |
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|---|---|---|---|
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| 1 | data analysis | 10 | 27 % |
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| 2 | complaint resolution | 8 | 22 % |
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| 3 | advocacy | 7 | 19 % |
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| 4 | escalation management | 5 | 14 % |
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| 5 | investigation | 5 | 14 % |
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| 6 | complaint investigation | 4 | 11 % |
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| 7 | process improvement | 4 | 11 % |
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| 8 | regulatory analysis | 4 | 11 % |
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| 9 | communication | 3 | 8 % |
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| 10 | interviewing | 3 | 8 % |
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| 11 | policy development | 3 | 8 % |
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| 12 | policy interpretation | 3 | 8 % |
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| 13 | problem solving | 3 | 8 % |
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| 14 | report generation | 3 | 8 % |
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## Methods — full market ranking
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| # | Item | Ads | Share |
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|---|---|---|---|
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## Responsibilities — full market ranking
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| # | Item | Ads | Share |
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|---|---|---|---|
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| 1 | facility visits | 5 | 14 % |
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| 2 | case documentation | 3 | 8 % |
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| 3 | complaint resolution | 3 | 8 % |
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| 4 | documentation maintenance | 3 | 8 % |
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| 5 | law interpretation | 3 | 8 % |
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| 6 | policy development | 3 | 8 % |
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## Regional breakdown
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> **Corpus note:** 37 relevant ads in total — below the 100-ad target for a fully reliable ranking. Percentages above should be read as indicative.
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### US (us)
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34 ads.
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**Top hard skills:**
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- data analysis — 29 % (10 ads)
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- complaint resolution — 24 % (8 ads)
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- advocacy — 21 % (7 ads)
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- escalation management — 15 % (5 ads)
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- complaint investigation — 12 % (4 ads)
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- investigation — 12 % (4 ads)
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- process improvement — 12 % (4 ads)
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- regulatory analysis — 12 % (4 ads)
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- communication — 9 % (3 ads)
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- interviewing — 9 % (3 ads)
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**Top tools:**
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- Microsoft Excel — 15 % (5 ads)
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- Microsoft Outlook — 15 % (5 ads)
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- Microsoft Word — 15 % (5 ads)
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- Microsoft PowerPoint — 12 % (4 ads)
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- Microsoft Office — 9 % (3 ads)
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- GetCare — 6 % (2 ads)
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- SharePoint — 6 % (2 ads)
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**Seniority:** mid 85 % · n/a 6 % · senior 3 % · junior 3 % · lead 3 %
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### UK (gb)
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**Insufficient evidence** — 3 ads (minimum for a regional ranking: 30). No ranking is reported for this region.
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### EU/DACH (de, at, ch, nl)
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**Insufficient evidence** — 0 ads (minimum for a regional ranking: 30). No ranking is reported for this region.
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## Job title variants in the market
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| Title | Ads |
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|---|---|
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| Academic Credit Internship - Department of Aging Ombudsman Program | 1 |
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| Assistant Ombudsman - OSEC | 1 |
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| Assistant Ombudsman for Correctional Oversight | 1 |
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| ASSISTANT OMBUDSMAN FOR CORRECTIONS (ADMINISTRATOR IV) | 1 |
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| Customer Solution Liaison - Ombudsman Services for Voice of The Consumer | 1 |
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| Deputy Director of Operations (Office of the Whistleblower Ombudsman) | 1 |
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| Entitlements Specialist-Ombudsman (49534802) | 1 |
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| Hybrid Ombudsman & Escalations Specialist – Member Advocate | 1 |
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| Hybrid Ombudsman Specialist: Escalations & Member Advocacy | 1 |
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| Hybrid Ombudsman Specialist: Escalations & Resolution | 1 |
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| Information Commission Non-Executive Members (7 Roles) | 1 |
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| Insurance Ombudsman, PID | 1 |
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| Investigations Officer – Civil | 1 |
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| Legal - Ombudsman Specialist | 1 |
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| Long-Term Care Ombudsman | 1 |
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| Long-Term Care Ombudsman & Resident Advocate | 1 |
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| NEMT Member Advocate & Ombudsman (DC) | 1 |
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| Non-Executive Members | 1 |
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| Ombudsman | 1 |
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| Ombudsman & Escalations Specialist | 1 |
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| Ombudsman and Escalations Specialist (Call Center) - DC- Hybrid | 1 |
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| Ombudsman and Escalations Specialist Call Center Hybrid | 1 |
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| Ombudsman Complaints Analyst | 1 |
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| Ombudsman Specialist | 1 |
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| Ombudsman Specialist- Record complaints on behalf of residents of assisted living facilities. Geront | 1 |
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Methodology: entities extracted per ad ({hard_skills, tools, methods, responsibilities, seniority}), normalized, counted as DISTINCT ads per entity; report threshold ≥ 3 ads. Headline sections in skills.md/tools.md use the stricter ≥ 20 % threshold.
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