feat: process-officer skill package v0.1.0

2026-08-14 17:21:07 +02:00
commit cdb9efc679
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--- a/PROVENANCE.md
+++ b/PROVENANCE.md
@@ -0,0 +1,31 @@
+# Data provenance — process-officer
+
+Where the content of this skill package comes from, counted by
+content items (tasks, competences, tools, evidence entries, curated
+knowledge). Rendered live by Gitea:
+
+```mermaid
+%%{init: {'theme':'base','themeVariables':{'pie1':'#f9a825','pie2':'#1e88e5','pie3':'#ff355e','pie4':'#d97757','pie5':'#8e24aa','pieOuterStrokeWidth':'0px','pieSectionTextColor':'#fff'}}}%%
+pie showData
+    title Content sources — process-officer
+    "ESCO (occupation & competences)" : 26
+    "O*NET (tasks & tools)" : 233
+    "Job boards (market evidence)" : 49
+    "Anthropic official Claude skills" : 6
+    "External AI skill packs (mapped)" : 128
+```
+
+| Source | Items | Share | Files |
+|---|---|---|---|
+| ESCO (occupation & competences) | 26 | 5.9 % | references/profile.md, references/skills.md |
+| O*NET (tasks & tools) | 233 | 52.7 % | references/tasks.md, references/tools.md |
+| Job boards (market evidence) | 49 | 11.1 % | references/market.md (full report) + "Market evidence" headline sections |
+| Wikipedia & AI expert curation | 0 | 0.0 % | glossary, literature, usecases, intake, quality, evals/ |
+| Anthropic official Claude skills | 6 | 1.4 % | references/ai-skills.md, section "anthropics/skills" (official Claude Code skills) |
+| External AI skill packs (mapped) | 128 | 29.0 % | references/ai-skills.md (per-source attribution inside) |
+| Stack Exchange practitioner Q&A (CC-BY-SA) | 0 | 0.0 % | references/practitioner-qa.md (per-entry attribution inside) |
+
+Licensing: O*NET (USDOL/ETA, CC BY 4.0) · ESCO (© European Union) ·
+job-ad evidence via official APIs (JSearch/Adzuna) · Wikipedia content
+paraphrased with source URLs — never copied · external AI skills are
+linked, not copied (Apache-2.0/MIT/source-available, see ai-skills.md).
--- a/SKILL.md
+++ b/SKILL.md
@@ -0,0 +1,53 @@
+---
+name: process-officer
+description: "Occupational skill for the role 'process officer' (also: chief process officer, process improvement officer, process management coordinator, business process improvement coordinator, business process advisor, process administration specialist). Use when the user asks for typical process officer work such as: typical process officer responsibilities"
+---
+
+# Process Officer
+
+Process officers identify, document and maintain the processes that are necessary to be implemented for an organisation. They review existing processes, evaluate improvements with stakeholders, draft internal documents and support the operations of the organization to meet the key KPIs.
+
+## Core workflow
+
+
+## How to use this skill
+
+- Read [references/profile.md](references/profile.md) for the occupation profile and scope.
+- Consult [references/tasks.md](references/tasks.md) for the full task and activity inventory.
+- Check [references/skills.md](references/skills.md) for essential vs. optional competences.
+- Check [references/tools.md](references/tools.md) for the software commonly used in this role.
+- See [references/ai-skills.md](references/ai-skills.md) — matched external AI agent skills (per-source attribution).
+
+## Key competences (essential)
+
+- analyse external factors of companies
+- analyse legal evidence
+- analyse scientific data
+- check processing parameters
+- create documented procedures
+- define organisational standards
+- identify process improvements
+- improve business processes
+- manage processes
+- management department processes
+- measure effectiveness of the service provided
+- operations department processes
+- Process-based management
+- provide improvement strategies
+- provide necessary documents
+
+## Hot technologies
+
+- Adobe Acrobat
+- AJAX
+- Alteryx software
+- Amazon DynamoDB
+- Amazon Elastic Compute Cloud EC2
+- Amazon Redshift
+- Amazon Web Services AWS software
+- Apache Cassandra
+- Apache Hadoop
+- Apache Hive
+
+---
+*Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/a330b100-e651-4db1-bcf0-e9cbc025c614), O*NET 30.3 (15-2051.01, manual nearest match). See manifest.json for licensing/attribution.*
--- a/manifest.json
+++ b/manifest.json
@@ -0,0 +1,178 @@
+{
+  "name": "process-officer",
+  "title": "process officer",
+  "version": "0.1.0",
+  "layer": "core",
+  "language": "en",
+  "generated": "2026-07-07",
+  "ids": {
+    "esco_uri": "http://data.europa.eu/esco/occupation/a330b100-e651-4db1-bcf0-e9cbc025c614",
+    "esco_code": "2421.7",
+    "isco_group": "2421",
+    "onet_soc": "15-2051.01",
+    "crosswalk_match": "manual nearest via ISCO 2421 (Business Intelligence Analysts)"
+  },
+  "sources": [
+    {
+      "name": "ESCO",
+      "version": "1.2.1",
+      "url": "https://esco.ec.europa.eu/"
+    },
+    {
+      "name": "O*NET",
+      "version": "30.3",
+      "url": "https://www.onetcenter.org/",
+      "license": "CC BY 4.0"
+    }
+  ],
+  "attribution": "This package includes information from the O*NET Database (v30.3) by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), CC BY 4.0. skillfactor is not endorsed by USDOL/ETA. ESCO data (v1.2.1) (c) European Union, used per the ESCO download conditions: https://esco.ec.europa.eu/en/use-esco/download",
+  "counts": {
+    "tasks": 0,
+    "dwas": 0,
+    "skills_essential": 17,
+    "skills_optional": 8,
+    "software": 0
+  },
+  "enrichment_ai_skills": {
+    "generated": "2026-07-14",
+    "method": "deterministic mapping (ISCO prefix + title/competence keywords)",
+    "sources": {
+      "anthropics/skills": {
+        "repo": "https://github.com/anthropics/skills",
+        "commit": "f6656c1",
+        "license": "Apache-2.0; the document skills (docx/pdf/pptx/xlsx) are source-available \u2014 see the LICENSE.txt in the upstream skill folder",
+        "skills": 3
+      },
+      "wshobson/agents": {
+        "repo": "https://github.com/wshobson/agents",
+        "commit": "6fd3247",
+        "license": "MIT (c) Seth Hobson",
+        "skills": 7
+      },
+      "NVIDIA/skills": {
+        "repo": "https://github.com/NVIDIA/skills",
+        "commit": "153b14b",
+        "license": "CC-BY-4.0 (skills/docs), Apache-2.0 (code)",
+        "skills": 12
+      },
+      "google/skills": {
+        "repo": "https://github.com/google/skills",
+        "commit": "b15f327",
+        "license": "Apache-2.0",
+        "skills": 12
+      },
+      "phuryn/pm-skills": {
+        "repo": "https://github.com/phuryn/pm-skills",
+        "commit": "18468a9",
+        "license": "MIT",
+        "skills": 9
+      },
+      "czlonkowski/n8n-skills": {
+        "repo": "https://github.com/czlonkowski/n8n-skills",
+        "commit": "9ea3aa5",
+        "license": "MIT",
+        "skills": 12
+      },
+      "ConardLi/garden-skills": {
+        "repo": "https://github.com/ConardLi/garden-skills",
+        "commit": "fbd6453",
+        "license": "MIT",
+        "skills": 1
+      },
+      "mukul975/Anthropic-Cybersecurity-Skills": {
+        "repo": "https://github.com/mukul975/Anthropic-Cybersecurity-Skills",
+        "commit": "673da1f",
+        "license": "Apache-2.0",
+        "skills": 3
+      },
+      "jeremylongshore/claude-code-plugins-plus-skills": {
+        "repo": "https://github.com/jeremylongshore/claude-code-plugins-plus-skills",
+        "commit": "e112938a",
+        "license": "MIT",
+        "skills": 9
+      },
+      "a5c-ai/babysitter": {
+        "repo": "https://github.com/a5c-ai/babysitter",
+        "commit": "44a5d58b",
+        "license": "MIT",
+        "skills": 3
+      },
+      "ognjengt/founder-skills": {
+        "repo": "https://github.com/ognjengt/founder-skills",
+        "commit": "a45931c",
+        "license": "MIT",
+        "skills": 1
+      },
+      "brycewang-stanford/Auto-Empirical-Research-Skills": {
+        "repo": "https://github.com/brycewang-stanford/Auto-Empirical-Research-Skills",
+        "commit": "85bf545",
+        "license": "CC-BY-4.0",
+        "skills": 1
+      },
+      "davila7/claude-code-templates": {
+        "repo": "https://github.com/davila7/claude-code-templates",
+        "commit": "fa79251",
+        "license": "MIT",
+        "skills": 2
+      },
+      "SnailSploit/Claude-Red": {
+        "repo": "https://github.com/SnailSploit/Claude-Red",
+        "commit": "aeb41ec",
+        "license": "MIT",
+        "skills": 1
+      },
+      "0xwilliamortiz/claude-red": {
+        "repo": "https://github.com/0xwilliamortiz/claude-red",
+        "commit": "ad8436b",
+        "license": "MIT",
+        "skills": 1
+      },
+      "mohitagw15856/pm-claude-skills": {
+        "repo": "https://github.com/mohitagw15856/pm-claude-skills",
+        "commit": "876fa30",
+        "license": "MIT",
+        "skills": 1
+      },
+      "infrasity-labs/dev-gtm-claude-skills": {
+        "repo": "https://github.com/infrasity-labs/dev-gtm-claude-skills",
+        "commit": "02cfefb",
+        "license": "MIT",
+        "skills": 1
+      },
+      "alirezarezvani/claude-skills": {
+        "repo": "https://github.com/alirezarezvani/claude-skills",
+        "commit": "0241f43",
+        "license": "MIT",
+        "skills": 1
+      }
+    },
+    "total_skills": 80,
+    "tiers": {
+      "core": 34,
+      "adjacent": 46
+    }
+  },
+  "provenance": {
+    "items": {
+      "esco": 26,
+      "onet": 233,
+      "jobads": 49,
+      "wiki_ai": 0,
+      "anthropic": 6,
+      "ai_skills": 128,
+      "stackx": 0
+    },
+    "share_percent": {
+      "esco": 5.9,
+      "onet": 52.7,
+      "jobads": 11.1,
+      "wiki_ai": 0.0,
+      "anthropic": 1.4,
+      "ai_skills": 29.0,
+      "stackx": 0.0
+    },
+    "method": "content items per source category"
+  },
+  "collar": "white",
+  "computer_work": true
+}
--- a/references/ai-skills.md
+++ b/references/ai-skills.md
@@ -0,0 +1,242 @@
+# External AI agent skills — process-officer
+
+Proven, publicly available AI agent skills mapped to this occupation.
+Nothing is copied from the sources: every entry is a name, a one-line
+summary and a link to the upstream skill package. Each section names
+its source repository, commit, license and retrieval date.
+
+**Tiers:** `core` = the skill directly exercises a top market hard
+skill, tool or method (from gated job-ad evidence) or an essential
+ESCO competence of this occupation; `adjacent` =
+plausibly useful, secondary. Entries are capped at 12 per source
+and 80 in total per occupation (core first,
+strongest matches survive); everything beyond the caps is excluded
+and logged in the pipeline audit trail, not in this package.
+
+_Matched deterministically (ISCO group + title/competence keywords,
+tiered against market evidence + ESCO essentials) by
+`pipeline/p5_enrich_ai_skills.py` on 2026-07-14._
+
+## Source: anthropics/skills
+
+- Repository: [https://github.com/anthropics/skills](https://github.com/anthropics/skills) (commit `f6656c1`, retrieved 2026-07-14)
+- License: Apache-2.0; the document skills (docx/pdf/pptx/xlsx) are source-available — see the LICENSE.txt in the upstream skill folder
+
+| Skill | Tier | What it adds | Upstream |
+|---|---|---|---|
+| `docx` | adjacent | Use this skill whenever the user wants to create, read, edit, or manipulate Word documents (.docx files) or Word templates (.dotx files). Triggers include: any mention of 'Word doc', 'word document', '.docx', '.dotx', or requests to … | [source](https://github.com/anthropics/skills/tree/main/skills/docx) |
+| `pdf` | adjacent | Use this skill whenever the user wants to do anything with PDF files. This includes reading or extracting text/tables from PDFs, combining or merging multiple PDFs into one, splitting PDFs apart, rotating pages, adding watermarks, creating … | [source](https://github.com/anthropics/skills/tree/main/skills/pdf) |
+| `pptx` | adjacent | Use this skill any time a .pptx or .potx file is involved in any way — as input, output, or both. This includes: creating slide decks, pitch decks, or presentations; reading, parsing, or extracting text from any .pptx or .potx file (even … | [source](https://github.com/anthropics/skills/tree/main/skills/pptx) |
+
+## Source: wshobson/agents
+
+- Repository: [https://github.com/wshobson/agents](https://github.com/wshobson/agents) (commit `6fd3247`, retrieved 2026-07-14)
+- License: MIT (c) Seth Hobson
+
+| Skill | Tier | What it adds | Upstream |
+|---|---|---|---|
+| `market-sizing-analysis` | core | Calculate TAM/SAM/SOM for market opportunities using top-down, bottom-up, and value theory methodologies. Use this skill when sizing markets, estimating addressable revenue, validating market opportunity for a new venture, or building … | [source](https://github.com/wshobson/agents/tree/main/plugins/startup-business-analyst/skills/market-sizing-analysis) |
+| `startup-financial-modeling` | core | Build comprehensive 3-5 year financial models with revenue projections, cost structures, cash flow analysis, and scenario planning for early-stage startups. Use this skill when creating financial projections, calculating burn rate or … | [source](https://github.com/wshobson/agents/tree/main/plugins/startup-business-analyst/skills/startup-financial-modeling) |
+| `team-composition-analysis` | core | Design optimal team structures, hiring plans, compensation strategies, and equity allocation for early-stage startups from pre-seed through Series A. Use this skill when planning headcount, determining which roles to hire next, setting … | [source](https://github.com/wshobson/agents/tree/main/plugins/startup-business-analyst/skills/team-composition-analysis) |
+| `startup-metrics-framework` | adjacent | Track, calculate, and optimize key performance metrics for SaaS, marketplace, consumer, and B2B startups from seed through Series A, including unit economics, growth efficiency, and cash management. Use this skill when defining a metrics … | [source](https://github.com/wshobson/agents/tree/main/plugins/startup-business-analyst/skills/startup-metrics-framework) |
+| `kpi-dashboard-design` | adjacent | Design effective KPI dashboards with metrics selection, visualization best practices, and real-time monitoring patterns. Use this skill when building an executive SaaS metrics dashboard tracking MRR, churn, and LTV/CAC ratios; designing an … | [source](https://github.com/wshobson/agents/tree/main/plugins/business-analytics/skills/kpi-dashboard-design) |
+| `competitive-landscape` | adjacent | Analyze competition, identify differentiation opportunities, and develop winning market positioning strategies using Porter's Five Forces, Blue Ocean Strategy, and positioning maps. Use this skill when evaluating competitors, assessing … | [source](https://github.com/wshobson/agents/tree/main/plugins/startup-business-analyst/skills/competitive-landscape) |
+| `data-storytelling` | adjacent | Transform data into compelling narratives using visualization, context, and persuasive structure. Use when presenting analytics to stakeholders, creating data reports, or building executive presentations. | [source](https://github.com/wshobson/agents/tree/main/plugins/business-analytics/skills/data-storytelling) |
+
+## Source: ConardLi/garden-skills
+
+- Repository: [https://github.com/ConardLi/garden-skills](https://github.com/ConardLi/garden-skills) (commit `fbd6453`, retrieved 2026-07-14)
+- License: MIT
+
+| Skill | Tier | What it adds | Upstream |
+|---|---|---|---|
+| `kb-retriever` | core | 面向本地知识库目录的检索和问答助手。核心流程：(1)分层索引导航 (2)遇到PDF/Excel时必须先读取references学习处理方法 (3)处理文件后再检索。按文件类型组合使用 grep、Read、pdfplumber、pandas 进行渐进式检索，避免整文件加载。用户问题涉及"从知识库目录回答问题/检索信息/查资料"时使用。 | [source](https://github.com/ConardLi/garden-skills/tree/fbd6453/skills/kb-retriever) |
+
+## Source: 0xwilliamortiz/claude-red
+
+- Repository: [https://github.com/0xwilliamortiz/claude-red](https://github.com/0xwilliamortiz/claude-red) (commit `ad8436b`, retrieved 2026-07-14)
+- License: MIT
+
+| Skill | Tier | What it adds | Upstream |
+|---|---|---|---|
+| `offensive-business-logic` | core | Business logic vulnerability testing for web/mobile/API engagements. Covers workflow bypass, state machine violations, multi-step process abuse, price/quantity/discount manipulation, currency confusion, coupon stacking, refund/chargeback … | [source](https://github.com/0xwilliamortiz/claude-red/tree/ad8436b/Skills/web/offensive-business-logic) |
+
+## Source: a5c-ai/babysitter
+
+- Repository: [https://github.com/a5c-ai/babysitter](https://github.com/a5c-ai/babysitter) (commit `44a5d58b`, retrieved 2026-07-14)
+- License: MIT
+
+| Skill | Tier | What it adds | Upstream |
+|---|---|---|---|
+| `multi-service-orchestration` | core | PM2 process management, backend/frontend cascade execution, parallel worktree builds, and cross-service integration testing. | [source](https://github.com/a5c-ai/babysitter/tree/44a5d58b/library/methodologies/everything-claude-code/skills/multi-service-orchestration) |
+| `process-analyzer` | core | Analyze processes, identify workflows, define boundaries and scope, and map process requirements for specialization creation. | [source](https://github.com/a5c-ai/babysitter/tree/44a5d58b/library/specializations/meta/skills/process-analyzer) |
+| `trade-lifecycle` | core | Implement and manage trade lifecycle processes — order management, execution, clearing, settlement, and reconciliation workflows. | [source](https://github.com/a5c-ai/babysitter/tree/44a5d58b/library/specializations/domains/business/finance-accounting/skills/trade-lifecycle) |
+
+## Source: alirezarezvani/claude-skills
+
+- Repository: [https://github.com/alirezarezvani/claude-skills](https://github.com/alirezarezvani/claude-skills) (commit `0241f43`, retrieved 2026-07-14)
+- License: MIT
+
+| Skill | Tier | What it adds | Upstream |
+|---|---|---|---|
+| `senior-pm` | core | Senior Project Manager for enterprise software, SaaS, and digital transformation projects. Specializes in portfolio management, quantitative risk analysis, resource optimization, stakeholder alignment, and executive reporting. Uses … | [source](https://github.com/alirezarezvani/claude-skills/tree/0241f43/project-management/skills/senior-pm) |
+
+## Source: brycewang-stanford/Auto-Empirical-Research-Skills
+
+- Repository: [https://github.com/brycewang-stanford/Auto-Empirical-Research-Skills](https://github.com/brycewang-stanford/Auto-Empirical-Research-Skills) (commit `85bf545`, retrieved 2026-07-14)
+- License: CC-BY-4.0
+
+| Skill | Tier | What it adds | Upstream |
+|---|---|---|---|
+| `business-skills` | core | 5 business research skills. Trigger: business strategy, market analysis, competitive intelligence. Design: analytical frameworks and methods for management and innovation research. | [source](https://github.com/brycewang-stanford/Auto-Empirical-Research-Skills/tree/85bf545/skills/43-wentorai-research-plugins/skills/domains/business) |
+
+## Source: davila7/claude-code-templates
+
+- Repository: [https://github.com/davila7/claude-code-templates](https://github.com/davila7/claude-code-templates) (commit `fa79251`, retrieved 2026-07-14)
+- License: MIT
+
+| Skill | Tier | What it adds | Upstream |
+|---|---|---|---|
+| `it-operations` | core | Manages IT infrastructure, monitoring, incident response, and service reliability. Provides frameworks for ITIL service management, observability strategies, automation, backup/recovery, capacity planning, and operational excellence … | [source](https://github.com/davila7/claude-code-templates/tree/fa79251/cli-tool/components/skills/development/it-operations) |
+| `postgresql-optimization` | core | PostgreSQL database optimization workflow for query tuning, indexing strategies, performance analysis, and production database management. | [source](https://github.com/davila7/claude-code-templates/tree/fa79251/cli-tool/components/skills/database/postgresql-optimization) |
+
+## Source: infrasity-labs/dev-gtm-claude-skills
+
+- Repository: [https://github.com/infrasity-labs/dev-gtm-claude-skills](https://github.com/infrasity-labs/dev-gtm-claude-skills) (commit `02cfefb`, retrieved 2026-07-14)
+- License: MIT
+
+| Skill | Tier | What it adds | Upstream |
+|---|---|---|---|
+| `revops` | core | When the user wants help with revenue operations, lead lifecycle management, or marketing-to-sales handoff processes. Also use when the user mentions 'RevOps,' 'revenue operations,' 'lead scoring,' 'lead routing,' 'MQL,' 'SQL,' 'pipeline … | [source](https://github.com/infrasity-labs/dev-gtm-claude-skills/tree/02cfefb/.claude/skills/revops) |
+
+## Source: jeremylongshore/claude-code-plugins-plus-skills
+
+- Repository: [https://github.com/jeremylongshore/claude-code-plugins-plus-skills](https://github.com/jeremylongshore/claude-code-plugins-plus-skills) (commit `e112938a`, retrieved 2026-07-14)
+- License: MIT
+
+| Skill | Tier | What it adds | Upstream |
+|---|---|---|---|
+| `managing-database-recovery` | core | Process use when you need to work with database operations. This skill provides database management and optimization with comprehensive guidance and automation. Trigger with phrases like "manage database", "optimize database", or … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/database/database-recovery-manager/skills/managing-database-recovery) |
+| `managing-database-migrations` | core | Process use when you need to work with database migrations. This skill provides schema migration management with comprehensive guidance and automation. Trigger with phrases like "create migration", "run migrations", or "manage schema … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/database/database-migration-manager/skills/managing-database-migrations) |
+| `windsurf-flows-automation` | core | Create and manage Windsurf Flows for repetitive tasks. Activate when users mention "windsurf flows", "task automation", "workflow automation", "repetitive tasks", or "process automation". Handles Flow creation and management. Use when … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/saas-packs/skill-databases/windsurf/skills/windsurf-flows-automation) |
+| `optimizing-database-connection-pooling` | core | Process use when you need to work with connection management. This skill provides connection pooling and management with comprehensive guidance and automation. Trigger with phrases like "manage connections", "configure pooling", or … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/database/database-connection-pooler/skills/optimizing-database-connection-pooling) |
+| `batch-file-processor` | core | Process batch file processor operations. Auto-activating skill for Business Automation. Triggers on: batch file processor, batch file processor Part of the Business Automation skill category. Use when working with batch file processor … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/skills/19-business-automation/batch-file-processor) |
+| `csv-processor` | core | Process csv processor operations. Auto-activating skill for Business Automation. Triggers on: csv processor, csv processor Part of the Business Automation skill category. Use when working with csv processor functionality. Trigger with … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/skills/19-business-automation/csv-processor) |
+| `analyzing-database-indexes` | core | Process use when you need to work with database indexing. This skill provides index design and optimization with comprehensive guidance and automation. Trigger with phrases like "create indexes", "optimize indexes", or "improve query … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/database/database-index-advisor/skills/analyzing-database-indexes) |
+| `analyzing-on-chain-data` | core | Process perform on-chain analysis including whale tracking, token flows, and network activity. Use when performing crypto analysis. Trigger with phrases like "analyze crypto", "check blockchain", or "monitor market".  | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/crypto/on-chain-analytics/skills/analyzing-on-chain-data) |
+| `cursor-team-setup` | core | Set up Cursor for teams: plan selection, member management, shared rules, admin dashboard, and onboarding. Triggers on "cursor team", "cursor organization", "cursor business", "cursor enterprise setup", "cursor admin".  | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/saas-packs/cursor-pack/skills/cursor-team-setup) |
+
+## Source: mohitagw15856/pm-claude-skills
+
+- Repository: [https://github.com/mohitagw15856/pm-claude-skills](https://github.com/mohitagw15856/pm-claude-skills) (commit `876fa30`, retrieved 2026-07-14)
+- License: MIT
+
+| Skill | Tier | What it adds | Upstream |
+|---|---|---|---|
+| `process-documentation` | core | Document any business process in a clear, structured format. Use when asked to document a process, write a process guide, create a workflow document, or map out how something works. Produces a complete process document with steps, roles, … | [source](https://github.com/mohitagw15856/pm-claude-skills/tree/876fa30/plugins/pm-operations/skills/process-documentation) |
+
+## Source: mukul975/Anthropic-Cybersecurity-Skills
+
+- Repository: [https://github.com/mukul975/Anthropic-Cybersecurity-Skills](https://github.com/mukul975/Anthropic-Cybersecurity-Skills) (commit `673da1f`, retrieved 2026-07-14)
+- License: Apache-2.0
+
+| Skill | Tier | What it adds | Upstream |
+|---|---|---|---|
+| `building-identity-governance-lifecycle-process` | core | Builds comprehensive identity governance and lifecycle management processes including joiner-mover-leaver automation, role mining, access request workflows, periodic recertification, and orphaned account remediation using IGA platforms. … | [source](https://github.com/mukul975/Anthropic-Cybersecurity-Skills/tree/673da1f/skills/building-identity-governance-lifecycle-process) |
+| `implementing-patch-management-workflow` | core | Patch management is the systematic process of identifying, testing, deploying, and verifying software updates to remediate vulnerabilities across an organization's IT infrastructure. An effective patc | [source](https://github.com/mukul975/Anthropic-Cybersecurity-Skills/tree/673da1f/skills/implementing-patch-management-workflow) |
+| `detecting-process-injection-techniques` | core | Detects and analyzes process injection techniques used by malware including classic DLL injection, process hollowing, APC injection, thread hijacking, and reflective loading. Uses memory forensics, API monitoring, and behavioral analysis … | [source](https://github.com/mukul975/Anthropic-Cybersecurity-Skills/tree/673da1f/skills/detecting-process-injection-techniques) |
+
+## Source: ognjengt/founder-skills
+
+- Repository: [https://github.com/ognjengt/founder-skills](https://github.com/ognjengt/founder-skills) (commit `a45931c`, retrieved 2026-07-14)
+- License: MIT
+
+| Skill | Tier | What it adds | Upstream |
+|---|---|---|---|
+| `sop-creator` | core | Creates detailed Standard Operating Procedures (SOPs) for business processes. Use when user needs SOPs, process documentation, operational guides, workflow documentation, or step-by-step instructions for repeatable business processes. | [source](https://github.com/ognjengt/founder-skills/tree/a45931c/skills/sop-creator) |
+
+## Source: SnailSploit/Claude-Red
+
+- Repository: [https://github.com/SnailSploit/Claude-Red](https://github.com/SnailSploit/Claude-Red) (commit `aeb41ec`, retrieved 2026-07-14)
+- License: MIT
+
+| Skill | Tier | What it adds | Upstream |
+|---|---|---|---|
+| `offensive-business-logic` | core | Business logic vulnerability testing for web/mobile/API engagements. Covers workflow bypass, state machine violations, multi-step process abuse, price/quantity/discount manipulation, currency confusion, coupon stacking, refund/chargeback … | [source](https://github.com/SnailSploit/Claude-Red/tree/aeb41ec/Skills/web/offensive-business-logic) |
+
+## Source: google/skills
+
+- Repository: [https://github.com/google/skills](https://github.com/google/skills) (commit `b15f327`, retrieved 2026-07-14)
+- License: Apache-2.0
+
+| Skill | Tier | What it adds | Upstream |
+|---|---|---|---|
+| `datalineage-bigquery-asset-impact-analysis` | core | Analyzes the downstream impact (blast radius) when a BigQuery table or view is broken, stale, or modified. Identifies all downstream tables, dashboards, and processes that will be affected. Use when: - Performing a blast radius or impact … | [source](https://github.com/google/skills/tree/b15f327/skills/cloud/datalineage-bigquery-asset-impact-analysis) |
+| `bigquery-basics` | core | Manages datasets, tables, and jobs in BigQuery. Use when you need to interact with BigQuery, run SQL queries, manage BigQuery resources (datasets, tables, views), or perform basic data ingestion and analysis. | [source](https://github.com/google/skills/tree/b15f327/skills/cloud/bigquery-basics) |
+| `agent-platform-eval-flywheel` | adjacent | Measures and improves the quality of AI models and agents on Google Cloud using the Eval Quality Flywheel methodology. Use when evaluating an agent or model, building an eval dataset, picking or writing evaluation metrics, analyzing … | [source](https://github.com/google/skills/tree/b15f327/skills/cloud/agent-platform-eval-flywheel) |
+| `agent-platform-alert-configuration` | adjacent | Configures best-practice alerting policies for Google Cloud Vertex AI / Agent Platform agents on Agent Runtime. Use when analyzing, writing, or deploying alerting policies to monitor agent latency, error rates, and quality metrics … | [source](https://github.com/google/skills/tree/b15f327/skills/cloud/agent-platform-alert-configuration) |
+| `gke-observability` | adjacent | Configures GKE observability, including Cloud Logging, Cloud Monitoring, and managed Prometheus. Use when configuring GKE monitoring, setting up GKE logging, or configuring Prometheus metrics collection. Don't use to configure local … | [source](https://github.com/google/skills/tree/b15f327/skills/cloud/gke-observability) |
+| `google-analytics-admin-api-basics` | adjacent | Manages Google Analytics account and property settings, enables the Analytics Admin API via the Cloud CLI, lists accounts and properties, and manages data streams, custom dimensions, conversion events, and integrations. Use when you need … | [source](https://github.com/google/skills/tree/b15f327/skills/analytics/google-analytics-admin-api-basics) |
+| `google-analytics-data-api-basics` | adjacent | Manages Google Analytics reporting data, enables the Analytics Data API via the Cloud CLI, and creates reports using the Google Analytics Data API (v1beta). Use when you need to interact with Google Analytics properties, run customized … | [source](https://github.com/google/skills/tree/b15f327/skills/analytics/google-analytics-data-api-basics) |
+| `google-cloud-networking-observability` | adjacent | Investigates Google Cloud networking issues by analyzing logs, metrics, and diagnostics. Use when investigating VPC Flow Logs (including cost estimation), NAT, firewall, or threat logs, querying latency and throughput metrics, or running … | [source](https://github.com/google/skills/tree/b15f327/skills/cloud/google-cloud-networking-observability) |
+| `cloud-sql-basics` | adjacent | This file generates or explains Cloud SQL resources. Use this file when the user asks to create a Cloud SQL instance or database for MySQL, PostgreSQL, or SQL Server. Cloud SQL manages third-party MySQL, PostgreSQL, and SQL Server … | [source](https://github.com/google/skills/tree/b15f327/skills/cloud/cloud-sql-basics) |
+| `alloydb-basics` | adjacent | Manages clusters, instances, and backups for AlloyDB for PostgreSQL, and integrates with AlloyDB model context protocol (MCP) tools for automated database operations. | [source](https://github.com/google/skills/tree/b15f327/skills/cloud/alloydb-basics) |
+| `bigquery-ai-ml` | adjacent | Leverages BigQuery's built-in machine learning and GenAI capabilities for advanced data analytics. Use when you need to write SQL queries that perform time-series forecasting, detect outliers, find key drivers, or leverage generative AI … | [source](https://github.com/google/skills/tree/b15f327/skills/cloud/bigquery-ai-ml) |
+| `bigtable-basics` | adjacent | Assists in provisioning instances/tables, designing performant schemas, and querying data in Bigtable. Use when designing Bigtable row keys, configuring column families, writing SQL queries or client library code (Java, Go, Python) for … | [source](https://github.com/google/skills/tree/b15f327/skills/cloud/bigtable-basics) |
+
+## Source: czlonkowski/n8n-skills
+
+- Repository: [https://github.com/czlonkowski/n8n-skills](https://github.com/czlonkowski/n8n-skills) (commit `9ea3aa5`, retrieved 2026-07-14)
+- License: MIT
+
+| Skill | Tier | What it adds | Upstream |
+|---|---|---|---|
+| `n8n-workflow-patterns` | adjacent | Proven workflow architectural patterns from real n8n workflows. Use when building new workflows, designing workflow structure, choosing workflow patterns, planning workflow architecture, or asking about webhook processing, HTTP API … | [source](https://github.com/czlonkowski/n8n-skills/tree/9ea3aa5/skills/n8n-workflow-patterns) |
+| `n8n-error-handling` | adjacent | Wire n8n error handling so failures are loud, structured, and recoverable. Use when building any webhook/API workflow, a scheduled or unattended workflow, or any path where a silent failure would drop user-visible work — and whenever the … | [source](https://github.com/czlonkowski/n8n-skills/tree/9ea3aa5/skills/n8n-error-handling) |
+| `n8n-agents` | adjacent | Design n8n AI agents the right way. Use when building or editing any @n8n/n8n-nodes-langchain.* AI node — an AI Agent, LLM chain, Text Classifier, or Information Extractor — and whenever the user mentions AI agents, LLM with tools, tool … | [source](https://github.com/czlonkowski/n8n-skills/tree/9ea3aa5/skills/n8n-agents) |
+| `n8n-code-tool` | adjacent | Write JavaScript or Python for the n8n Custom Code Tool (@n8n/n8n-nodes-langchain.toolCode) — the AI-agent-callable tool, NOT the workflow Code node. Use when building a Code Tool attached to an AI Agent, writing code that an LLM will … | [source](https://github.com/czlonkowski/n8n-skills/tree/9ea3aa5/skills/n8n-code-tool) |
+| `n8n-multi-instance` | adjacent | Use when an n8n-mcp account targets more than one n8n instance — i.e. the `n8n_instances` tool is available, the user mentions multiple n8n instances or environments (prod vs staging, several teams or clients), a workflow / datatable / … | [source](https://github.com/czlonkowski/n8n-skills/tree/9ea3aa5/skills/n8n-multi-instance) |
+| `n8n-subworkflows` | adjacent | Build reusable, composable n8n sub-workflows. Use when extracting shared logic, building anything multi-step or reused across workflows, or any workflow over ~10 nodes — and whenever the user mentions sub-workflows, Execute Workflow, … | [source](https://github.com/czlonkowski/n8n-skills/tree/9ea3aa5/skills/n8n-subworkflows) |
+| `using-n8n-mcp-skills` | adjacent | Use when building, editing, validating, testing, or debugging an n8n workflow through the n8n-mcp MCP server — designing a flow, configuring a node, writing an expression or Code node, wiring credentials, or fixing one that misbehaves. The … | [source](https://github.com/czlonkowski/n8n-skills/tree/9ea3aa5/skills/using-n8n-mcp-skills) |
+| `n8n-binary-and-data` | adjacent | Handle files and binary data in n8n correctly. Use when working with files, images, PDFs, attachments, uploads or downloads, base64, vision/multimodal input, or when an AI agent needs a file as tool input or output — and whenever the user … | [source](https://github.com/czlonkowski/n8n-skills/tree/9ea3aa5/skills/n8n-binary-and-data) |
+| `n8n-code-javascript` | adjacent | Write JavaScript code in n8n Code nodes. Use when writing JavaScript in n8n, using $input/$json/$node syntax, making HTTP requests with this.helpers / the $helpers global, working with dates using DateTime, troubleshooting Code node … | [source](https://github.com/czlonkowski/n8n-skills/tree/9ea3aa5/skills/n8n-code-javascript) |
+| `n8n-code-python` | adjacent | Write Python code in n8n Code nodes. Use when writing Python in n8n, using _input/_json/_node syntax, working with standard library, or need to understand Python limitations in n8n Code nodes. Use this skill when the user specifically … | [source](https://github.com/czlonkowski/n8n-skills/tree/9ea3aa5/skills/n8n-code-python) |
+| `n8n-expression-syntax` | adjacent | Validate n8n expression syntax and fix common errors. Use when writing n8n expressions, using {{}} syntax, accessing $json/$node variables, troubleshooting expression errors, mapping data between nodes, or referencing webhook data in … | [source](https://github.com/czlonkowski/n8n-skills/tree/9ea3aa5/skills/n8n-expression-syntax) |
+| `n8n-mcp-tools-expert` | adjacent | Expert guide for using n8n-mcp MCP tools effectively. Use when searching for nodes, validating configurations, accessing templates, managing workflows, managing credentials, auditing instance security, or using any n8n-mcp tool. Provides … | [source](https://github.com/czlonkowski/n8n-skills/tree/9ea3aa5/skills/n8n-mcp-tools-expert) |
+
+## Source: NVIDIA/skills
+
+- Repository: [https://github.com/NVIDIA/skills](https://github.com/NVIDIA/skills) (commit `153b14b`, retrieved 2026-07-14)
+- License: CC-BY-4.0 (skills/docs), Apache-2.0 (code)
+
+| Skill | Tier | What it adds | Upstream |
+|---|---|---|---|
+| `vss-generate-video-report` | core | Use this skill when producing a VSS analysis report — Mode A per-clip VLM, Mode B incident-range via video-analytics. Not for standalone video summarization, real-time alerts or ad-hoc Q&A. | [source](https://github.com/NVIDIA/skills/tree/153b14b/skills/vss-generate-video-report) |
+| `deepstream-dev` | adjacent | NVIDIA DeepStream SDK 9.0 development with Python pyservicemaker API. Use when building video analytics pipelines, GStreamer-based video processing, TensorRT inference integration, object detection/tracking, or Kafka/message broker … | [source](https://github.com/NVIDIA/skills/tree/153b14b/skills/deepstream-dev) |
+| `vss-setup-video-analytics-api` | adjacent | Use to deploy the vss-video-analytics-api REST service standalone (config-source, data-log bind, Elasticsearch, optional Kafka). Not for full warehouse deploy. | [source](https://github.com/NVIDIA/skills/tree/153b14b/skills/vss-setup-video-analytics-api) |
+| `vss-manage-alerts` | adjacent | Use for VSS alert workflows — real-time monitoring, Alert-Bridge subscriptions, Slack notifications, incident queries, camera onboarding. Not for non-alert analytics. | [source](https://github.com/NVIDIA/skills/tree/153b14b/skills/vss-manage-alerts) |
+| `vss-query-analytics` | adjacent | Use this skill when reading video-analytics metrics, incidents, alerts, and sensor data via the VA-MCP server (port 9901). Not for live VLM or incident-range narrative reports. | [source](https://github.com/NVIDIA/skills/tree/153b14b/skills/vss-query-analytics) |
+| `vss-setup-behavior-analytics` | adjacent | Use to deploy the vss-behavior-analytics service standalone (entrypoint, config-source, optional calibration). Not for the full warehouse deploy. | [source](https://github.com/NVIDIA/skills/tree/153b14b/skills/vss-setup-behavior-analytics) |
+| `tao-train-metric-learning-recognition` | adjacent | Metric-learning recognition (ml-recog) for fine-grained visual recognition. Learns embeddings for retrieval-based matching (e.g., retail product recognition) using triplet / contrastive losses. Use when training, evaluating, exporting, or … | [source](https://github.com/NVIDIA/skills/tree/153b14b/skills/tao-train-metric-learning-recognition) |
+| `tao-train-reid` | adjacent | Person re-identification (ReID). Learns discriminative embeddings to match the same person across different camera views, based on metric learning. Use when training, evaluating, exporting, or running inference for a TAO person … | [source](https://github.com/NVIDIA/skills/tree/153b14b/skills/tao-train-reid) |
+| `nemo-evaluator-plugin` | adjacent | Use when working on the Evaluator plugin CLI, jobs, SDK-backed specs, metric types, or plugin-owned Evaluator skills. | [source](https://github.com/NVIDIA/skills/tree/153b14b/skills/nemo-evaluator-plugin) |
+| `nv-reason-cxr` | adjacent | Used for command-shape or live NV-Reason-CXR chest X-ray reasoning smoke tests. Not for diagnosis or clinical reporting. | [source](https://github.com/NVIDIA/skills/tree/153b14b/skills/nv-reason-cxr) |
+| `tao-train-depth-anything-v2` | adjacent | Monocular depth estimation using Metric Depth Anything v2 or Relative Depth Anything architectures. Predicts per-pixel depth from single RGB images. Use when training, evaluating, exporting, or running inference for a TAO monocular depth … | [source](https://github.com/NVIDIA/skills/tree/153b14b/skills/tao-train-depth-anything-v2) |
+| `vss-generate-video-calibration` | adjacent | Use to run AutoMagicCalib on local MP4s, RTSP, or the bundled sample dataset, and to deploy vss-auto-calibration when needed. Do not use for non-AMC calibration or runtime analytics. | [source](https://github.com/NVIDIA/skills/tree/153b14b/skills/vss-generate-video-calibration) |
+
+## Source: phuryn/pm-skills
+
+- Repository: [https://github.com/phuryn/pm-skills](https://github.com/phuryn/pm-skills) (commit `18468a9`, retrieved 2026-07-14)
+- License: MIT
+
+| Skill | Tier | What it adds | Upstream |
+|---|---|---|---|
+| `lean-canvas` | core | Generate a Lean Canvas with problem, solution, metrics, cost structure, UVP, unfair advantage, channels, segments, and revenue. Use when exploring a lean startup canvas, testing a business hypothesis, or modeling a new venture. | [source](https://github.com/phuryn/pm-skills/tree/18468a9/pm-product-strategy/skills/lean-canvas) |
+| `ab-test-analysis` | core | Analyze A/B test results with statistical significance, sample size validation, confidence intervals, and ship/extend/stop recommendations. Use when evaluating experiment results, checking if a test reached significance, interpreting split … | [source](https://github.com/phuryn/pm-skills/tree/18468a9/pm-data-analytics/skills/ab-test-analysis) |
+| `cohort-analysis` | core | Perform cohort analysis on user engagement data — retention curves, feature adoption trends, and segment-level insights. Use when analyzing user retention by cohort, studying feature adoption over time, investigating churn patterns, or … | [source](https://github.com/phuryn/pm-skills/tree/18468a9/pm-data-analytics/skills/cohort-analysis) |
+| `north-star-metric` | adjacent | Define a North Star Metric and 3-5 supporting input metrics that form a metrics constellation. Classify the business game (Attention, Transaction, Productivity) and validate against 7 criteria for an effective North Star. Use when choosing … | [source](https://github.com/phuryn/pm-skills/tree/18468a9/pm-marketing-growth/skills/north-star-metric) |
+| `dummy-dataset` | adjacent | Generate realistic dummy datasets for testing with customizable columns, constraints, and output formats (CSV, JSON, SQL, Python script). Use when creating test data, building mock datasets, or generating sample data for development and … | [source](https://github.com/phuryn/pm-skills/tree/18468a9/pm-execution/skills/dummy-dataset) |
+| `metrics-dashboard` | adjacent | Define and design a product metrics dashboard with key metrics, data sources, visualization types, and alert thresholds. Use when creating a metrics dashboard, defining KPIs, setting up product analytics, or building a data monitoring plan. | [source](https://github.com/phuryn/pm-skills/tree/18468a9/pm-product-discovery/skills/metrics-dashboard) |
+| `product-strategy` | adjacent | Create a comprehensive product strategy using the 9-section Product Strategy Canvas — vision, segments, costs, value propositions, trade-offs, metrics, growth, capabilities, and defensibility. Use when building a product strategy, creating … | [source](https://github.com/phuryn/pm-skills/tree/18468a9/pm-product-strategy/skills/product-strategy) |
+| `gtm-strategy` | adjacent | Create a go-to-market strategy covering marketing channels, messaging, success metrics, and launch timeline. Use when planning a product launch, creating a GTM plan from scratch, or defining a launch strategy for a new market. | [source](https://github.com/phuryn/pm-skills/tree/18468a9/pm-go-to-market/skills/gtm-strategy) |
+| `sql-queries` | adjacent | Generate SQL queries from natural language descriptions. Supports BigQuery, PostgreSQL, MySQL, and other dialects. Reads database schemas from uploaded diagrams or documentation. Use when writing SQL, building data reports, exploring … | [source](https://github.com/phuryn/pm-skills/tree/18468a9/pm-data-analytics/skills/sql-queries) |
--- a/references/market.md
+++ b/references/market.md
@@ -0,0 +1,76 @@
+# Market evidence report — process-officer
+
+Source: **13 real job ads** (JSearch API, countries: us 7, gb 6), extracted into the MSSQL evidence store; as of 2026-07-18.
+This report contains extracted, aggregated facts only — no ad text is
+reproduced (copyright / platform terms).
+
+## Seniority distribution
+
+| Seniority | Ads | Share |
+|---|---|---|
+| mid | 10 | 77 % |
+| n/a | 1 | 8 % |
+| senior | 1 | 8 % |
+| lead | 1 | 8 % |
+
+## Tools — full market ranking
+
+| # | Item | Ads | Share |
+|---|---|---|---|
+
+## Hard skills — full market ranking
+
+| # | Item | Ads | Share |
+|---|---|---|---|
+| 1 | data analysis | 6 | 46 % |
+| 2 | process improvement | 6 | 46 % |
+| 3 | change management | 4 | 31 % |
+| 4 | performance measurement | 3 | 23 % |
+| 5 | process analysis | 3 | 23 % |
+| 6 | project management | 3 | 23 % |
+
+## Methods — full market ranking
+
+| # | Item | Ads | Share |
+|---|---|---|---|
+| 1 | continuous improvement | 5 | 38 % |
+
+## Responsibilities — full market ranking
+
+| # | Item | Ads | Share |
+|---|---|---|---|
+
+## Regional breakdown
+
+> **Corpus note:** 13 relevant ads in total — below the 100-ad target for a fully reliable ranking. Percentages above should be read as indicative.
+
+### US (us)
+
+**Insufficient evidence** — 7 ads (minimum for a regional ranking: 30). No ranking is reported for this region.
+
+### UK (gb)
+
+**Insufficient evidence** — 6 ads (minimum for a regional ranking: 30). No ranking is reported for this region.
+
+### EU/DACH (de, at, ch, nl)
+
+**Insufficient evidence** — 0 ads (minimum for a regional ranking: 30). No ranking is reported for this region.
+
+
+## Job title variants in the market
+
+| Title | Ads |
+|---|---|
+| Continuous Improvement Officer | 3 |
+| 18-Month Review & Process Improvement Officer (Remote) | 1 |
+| Assurance & Improvement Officer | 1 |
+| Continuous Process Improvement Lead | 1 |
+| Engineering Business Process Improvement Manager | 1 |
+| IT Service & Process Improvement Officer | 1 |
+| IT Service and Process Improvement Officer | 1 |
+| Principal Process Manager - SDLC (Enterprise Platforms Technology) | McLean, VA, USA | 1 |
+| Process Coordinator II - Governance, Valuations & Innovation | 1 |
+| Senior Personnel Operations & Process Improvement Analyst | 1 |
+| Sr. Associate Process Manager, Incident Management - Hybrid | 1 |
+
+Methodology: entities extracted per ad ({hard_skills, tools, methods, responsibilities, seniority}), normalized, counted as DISTINCT ads per entity; report threshold ≥ 3 ads. Headline sections in skills.md/tools.md use the stricter ≥ 20 % threshold.
--- a/references/profile.md
+++ b/references/profile.md
@@ -0,0 +1,32 @@
+# Occupation profile — process officer
+
+- **ESCO URI:** http://data.europa.eu/esco/occupation/a330b100-e651-4db1-bcf0-e9cbc025c614
+- **ESCO code:** 2421.7
+- **ISCO-08 group:** 2421 — Management and organisation analysts
+
+## Description (ESCO)
+
+Process officers identify, document and maintain the processes that are necessary to be implemented for an organisation. They review existing processes, evaluate improvements with stakeholders, draft internal documents and support the operations of the organization to meet the key KPIs.
+
+## Definition
+
+nan
+
+## Alternative labels
+
+- chief process officer
+- process improvement officer
+- process management coordinator
+- business process improvement coordinator
+- business process advisor
+- process administration specialist
+- processing officer
+- coordinator process management
+- process support officer
+- customer process coordinator
+- process coordinator
+- continuous improvement officer
+- business process officer
+- process improvement coordinator
+- process administrator
+- process improvement advisor
--- a/references/skills.md
+++ b/references/skills.md
@@ -0,0 +1,70 @@
+# Competences — process officer
+
+Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/a330b100-e651-4db1-bcf0-e9cbc025c614).
+
+## Essential
+
+- **analyse external factors of companies** (skill/competence)
+- **analyse legal evidence** (skill/competence)
+- **analyse scientific data** (skill/competence)
+- **check processing parameters** (skill/competence)
+- **create documented procedures** (skill/competence)
+- **define organisational standards** (skill/competence)
+- **identify process improvements** (skill/competence)
+- **improve business processes** (skill/competence)
+- **manage processes** (skill/competence)
+- **management department processes** (knowledge)
+- **measure effectiveness of the service provided** (skill/competence)
+- **operations department processes** (knowledge)
+- **Process-based management** (knowledge)
+- **provide improvement strategies** (skill/competence)
+- **provide necessary documents** (skill/competence)
+- **review development process of an organisation** (skill/competence)
+- **surveillance methods** (knowledge)
+
+## Optional
+
+- assess administrative burden (skill/competence)
+- ensure proper document management (skill/competence)
+- human resources department processes (knowledge)
+- lean manufacturing (knowledge)
+- negotiate improvement with suppliers (skill/competence)
+- prepare compliance documents (skill/competence)
+- promote evaluation capacity development (skill/competence)
+- recommend product improvements (skill/competence)
+
+<!-- market-evidence -->
+
+## Market evidence (job-ad analysis, 13 ads, as of 2026-07-18)
+
+Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.
+
+### Hard skills
+
+- data analysis — **46 %**
+- process improvement — **46 %**
+- change management — **31 %**
+- performance measurement — **23 %**
+- process analysis — **23 %**
+- project management — **23 %**
+- quality assurance — **15 %**
+- process management — **15 %**
+- process optimization — **15 %**
+- stakeholder communication — **15 %**
+
+### Methods
+
+- continuous improvement — **38 %**
+- governance frameworks — **15 %**
+
+### Responsibilities
+
+- improvement project leadership — **15 %**
+- change facilitation — **15 %**
+- kpi monitoring — **15 %**
+- process analysis — **15 %**
+- report preparation — **15 %**
+- stakeholder collaboration — **15 %**
+- training support — **15 %**
+
+<!-- market-evidence -->
--- a/references/tasks.md
+++ b/references/tasks.md
@@ -0,0 +1,38 @@
+# Tasks & work activities — process officer
+
+Source: O*NET 30.3, occupation 15-2051.01 (Business Intelligence Analysts) — manual nearest-occupation mapping via ISCO group 2421; the official ESCO crosswalk has no entry for this ESCO occupation.
+
+## Task statements
+
+- **[Core]** Provide technical support for existing reports, dashboards, or other tools.
+- **[Core]** Maintain library of model documents, templates, or other reusable knowledge assets.
+- **[Core]** Identify or monitor current and potential customers, using business intelligence tools.
+- **[Core]** Create or review technical design documentation to ensure the accurate development of reporting solutions.
+- **[Core]** Communicate with customers, competitors, suppliers, professional organizations, or others to stay abreast of industry or business trends.
+- **[Core]** Maintain or update business intelligence tools, databases, dashboards, systems, or methods.
+- **[Core]** Manage timely flow of business intelligence information to users.
+- **[Core]** Identify and analyze industry or geographic trends with business strategy implications.
+- **[Core]** Document specifications for business intelligence or information technology reports, dashboards, or other outputs.
+- **[Core]** Disseminate information regarding tools, reports, or metadata enhancements.
+- **[Core]** Create business intelligence tools or systems, including design of related databases, spreadsheets, or outputs.
+- **[Core]** Conduct or coordinate tests to ensure that intelligence is consistent with defined needs.
+- **[Core]** Collect business intelligence data from available industry reports, public information, field reports, or purchased sources.
+- **[Core]** Analyze technology trends to identify markets for future product development or to improve sales of existing products.
+- **[Core]** Analyze competitive market strategies through analysis of related product, market, or share trends.
+- **[Core]** Synthesize current business intelligence or trend data to support recommendations for action.
+- **[Core]** Generate standard or custom reports summarizing business, financial, or economic data for review by executives, managers, clients, and other stakeholders.
+
+## Detailed work activities
+
+- Analyze market or customer related data.
+- Collect data about customer needs.
+- Create databases to store electronic data.
+- Develop information communication procedures.
+- Develop models of information or communications systems.
+- Document operational procedures.
+- Document technical specifications or requirements.
+- Prepare analytical reports.
+- Provide technical support for software maintenance or use.
+- Report information to managers or other personnel.
+- Update computer database information.
+- Update knowledge about emerging industry or technology trends.
--- a/references/tools.md
+++ b/references/tools.md
@@ -0,0 +1,222 @@
+# Tools & technology — process officer
+
+Source: O*NET 30.3, occupation 15-2051.01 (Business Intelligence Analysts) — manual nearest-occupation mapping via ISCO group 2421; the official ESCO crosswalk has no entry for this ESCO occupation.
+
+| Software | Category | Hot technology |
+|---|---|---|
+| Adobe Acrobat | Document management software | yes |
+| AJAX | Web platform development software | yes |
+| Alteryx software | Business intelligence and data analysis software | yes |
+| Amazon DynamoDB | Data base management system software | yes |
+| Amazon Elastic Compute Cloud EC2 | Data base user interface and query software | yes |
+| Amazon Redshift | Data base user interface and query software | yes |
+| Amazon Web Services AWS software | Data base user interface and query software | yes |
+| Apache Cassandra | Data base management system software | yes |
+| Apache Hadoop | Data base management system software | yes |
+| Apache Hive | Data base management system software | yes |
+| Apache Kafka | Development environment software | yes |
+| Apache Spark | Business intelligence and data analysis software | yes |
+| Apache Tomcat | Web platform development software | yes |
+| Atlassian Confluence | Project management software | yes |
+| Atlassian JIRA | Content workflow software | yes |
+| Bash | Operating system software | yes |
+| C | Development environment software | yes |
+| C# | Object or component oriented development software | yes |
+| C++ | Object or component oriented development software | yes |
+| Django | Web platform development software | yes |
+| Eclipse IDE | Development environment software | yes |
+| Elasticsearch | Data base management system software | yes |
+| Epic Systems | Medical software | yes |
+| ESRI ArcGIS software | Geographic information system | yes |
+| Extensible markup language XML | Enterprise application integration software | yes |
+| Facebook | Web page creation and editing software | yes |
+| Git | File versioning software | yes |
+| GitHub | Application server software | yes |
+| Go | Development environment software | yes |
+| Google Analytics | Data mining software | yes |
+| Google Docs | Word processing software | yes |
+| Google Looker Analytics | Business intelligence and data analysis software | yes |
+| Hibernate ORM | Object oriented data base management software | yes |
+| Hypertext markup language HTML | Web platform development software | yes |
+| IBM DB2 | Data base user interface and query software | yes |
+| IBM SPSS Statistics | Analytical or scientific software | yes |
+| Informatica software | Metadata management software | yes |
+| JavaScript | Web platform development software | yes |
+| JavaScript Object Notation JSON | Web platform development software | yes |
+| jQuery | Object or component oriented development software | yes |
+| Linux | Operating system software | yes |
+| Marketo Marketing Automation | Sales and marketing software | yes |
+| MEDITECH software | Medical software | yes |
+| Microsoft .NET Framework | Development environment software | yes |
+| Microsoft Access | Data base user interface and query software | yes |
+| Microsoft Active Server Pages ASP | Web platform development software | yes |
+| Microsoft ASP.NET | Web platform development software | yes |
+| Microsoft Azure software | Development environment software | yes |
+| Microsoft Excel | Spreadsheet software | yes |
+| Microsoft Office software | Office suite software | yes |
+| Microsoft Outlook | Electronic mail software | yes |
+| Microsoft Power Automate | Enterprise application integration software | yes |
+| Microsoft Power BI | Business intelligence and data analysis software | yes |
+| Microsoft Power Platform software | Enterprise application integration software | yes |
+| Microsoft PowerPoint | Presentation software | yes |
+| Microsoft PowerShell | Development environment software | yes |
+| Microsoft Project | Project management software | yes |
+| Microsoft SharePoint | Document management software | yes |
+| Microsoft SQL Server | Data base user interface and query software | yes |
+| Microsoft SQL Server Integration Services SSIS | Enterprise application integration software | yes |
+| Microsoft SQL Server Reporting Services SSRS | Data base reporting software | yes |
+| Microsoft Visio | Process mapping and design software | yes |
+| Microsoft Visual Basic | Development environment software | yes |
+| Microsoft Visual Basic for Applications VBA | Development environment software | yes |
+| Microsoft Visual Studio | Development environment software | yes |
+| Microsoft Windows Server | Operating system software | yes |
+| Microsoft Word | Word processing software | yes |
+| MongoDB | Data base management system software | yes |
+| MySQL | Data base management system software | yes |
+| NoSQL | Data base management system software | yes |
+| Oracle Cloud software | Cloud-based management software | yes |
+| Oracle Database | Data base user interface and query software | yes |
+| Oracle Java | Object or component oriented development software | yes |
+| Oracle PeopleSoft | Enterprise resource planning ERP software | yes |
+| Oracle PL/SQL | Data base management system software | yes |
+| Oracle Primavera Enterprise Project Portfolio Management | Project management software | yes |
+| Oracle SQL Developer | Development environment software | yes |
+| Perl | Object or component oriented development software | yes |
+| PHP | Web platform development software | yes |
+| PostgreSQL | Object oriented data base management software | yes |
+| Python | Object or component oriented development software | yes |
+| R | Object or component oriented development software | yes |
+| Red Hat Enterprise Linux | Operating system software | yes |
+| Ruby | Development environment software | yes |
+| Salesforce software | Customer relationship management CRM software | yes |
+| SAP ERP | Enterprise resource planning ERP software | yes |
+| SAP software | Enterprise resource planning ERP software | yes |
+| SAS | Analytical or scientific software | yes |
+| Scala | Object or component oriented development software | yes |
+| Shell script | Operating system software | yes |
+| Snowflake | Data mining software | yes |
+| Splunk Enterprise | Cloud-based management software | yes |
+| Structured query language SQL | Data base user interface and query software | yes |
+| Swift | Object or component oriented development software | yes |
+| Tableau | Business intelligence and data analysis software | yes |
+| Teradata Database | Data base management system software | yes |
+| The MathWorks MATLAB | Analytical or scientific software | yes |
+| Transact-SQL | Data base user interface and query software | yes |
+| UNIX | Operating system software | yes |
+| UNIX Shell | Operating system software | yes |
+| Actuate Eclipse BIRT | Data base reporting software |  |
+| Adobe ActionScript | Development environment software |  |
+| Adobe Dreamweaver | Web page creation and editing software |  |
+| Advanced business application programming ABAP | Object or component oriented development software |  |
+| Airtable | Data base user interface and query software |  |
+| Apache Ant | Development environment software |  |
+| Apache Groovy | Object or component oriented development software |  |
+| Apache HTTP Server | Portal server software |  |
+| Apache Pig | Data base management system software |  |
+| Apache Solr | Data base management system software |  |
+| Apache Struts | Web platform development software |  |
+| Blackbaud The Raiser's Edge | Customer relationship management CRM software |  |
+| Business Objects Data Integrator | Development environment software |  |
+| Citrix cloud computing software | Access software |  |
+| Common business oriented language COBOL | Development environment software |  |
+| Customer information control system CICS | Transaction server software |  |
+| Data modeling software | Metadata management software |  |
+| Data warehouse software | Data mining software |  |
+| Database software | Data base user interface and query software |  |
+| Delphi Technology | Financial analysis software |  |
+| Drupal | Web platform development software |  |
+| Dynamic hypertext markup language DHTML | Web platform development software |  |
+| Eko | Desktop communications software |  |
+| Enterprise JavaBeans | Web platform development software |  |
+| Ext JS | Web platform development software |  |
+| Extensible hypertext markup language XHTML | Web platform development software |  |
+| FileMaker Pro | Data base user interface and query software |  |
+| Fund accounting software | Accounting software |  |
+| Geographic information system GIS software | Geographic information system |  |
+| Google Ads | Sales and marketing software |  |
+| Google Sites | Web page creation and editing software |  |
+| Google Slides | Presentation software |  |
+| Healthcare common procedure coding system HCPCS | Medical software |  |
+| Hewlett Packard HP-UX | Operating system software |  |
+| Hewlett Packard LoadRunner | Program testing software |  |
+| Human resource management software HRMS | Human resources software |  |
+| IBM Cognos Impromptu | Business intelligence and data analysis software |  |
+| IBM Domino | Communications server software |  |
+| IBM InfoSphere DataStage | Enterprise application integration software |  |
+| IBM Notes | Electronic mail software |  |
+| IBM Power Systems software | Enterprise system management software |  |
+| IBM Unica Enterprise | Financial analysis software |  |
+| IBM WebSphere | Cloud-based management software |  |
+| Informatica Data Explorer | Data mining software |  |
+| Information Builders WebFOCUS | Data base reporting software |  |
+| Integrated development environment IDE software | Development environment software |  |
+| Job control language JCL | Operating system software |  |
+| Jupyter Notebook | Object or component oriented development software |  |
+| KornShell | Operating system software |  |
+| LexisNexis | Information retrieval or search software |  |
+| McAfee | Transaction security and virus protection software |  |
+| Medical condition coding software | Medical software |  |
+| Medical procedure coding software | Medical software |  |
+| Microsoft ActiveX | Object or component oriented development software |  |
+| Microsoft Dynamics | Enterprise resource planning ERP software |  |
+| Microsoft Dynamics GP | Enterprise resource planning ERP software |  |
+| Microsoft Exchange | Electronic mail software |  |
+| Microsoft Proclarity | Data base reporting software |  |
+| Microsoft Publisher | Desktop publishing software |  |
+| Microsoft Visual Basic Scripting Edition VBScript | Development environment software |  |
+| MicroStrategy | Business intelligence and data analysis software |  |
+| Minitab | Analytical or scientific software |  |
+| Nagios | Network monitoring software |  |
+| NetSuite ERP | Enterprise resource planning ERP software |  |
+| NortonLifeLock cybersecurity software | Transaction security and virus protection software |  |
+| Oracle Business Intelligence Enterprise Edition | Business intelligence and data analysis software |  |
+| Oracle E-Business Suite Financials | Financial analysis software |  |
+| Oracle Eloqua | Customer relationship management CRM software |  |
+| Oracle Essbase | Data base user interface and query software |  |
+| Oracle Fusion Applications | Enterprise resource planning ERP software |  |
+| Oracle Hyperion | Enterprise resource planning ERP software |  |
+| Oracle JavaServer Pages JSP | Web platform development software |  |
+| Oracle JD Edwards EnterpriseOne | Enterprise resource planning ERP software |  |
+| Oracle JDBC | Data base user interface and query software |  |
+| Oracle PeopleSoft Financials | Enterprise resource planning ERP software |  |
+| Oracle Siebel Marketing Resource Management | Customer relationship management CRM software |  |
+| Oracle Solaris | Operating system software |  |
+| Oracle Taleo | Human resources software |  |
+| Oracle WebLogic Server | Application server software |  |
+| Panorama NovaView | Data base reporting software |  |
+| PTC Creo Parametric | Computer aided design CAD software |  |
+| Qlik Tech QlikView | Business intelligence and data analysis software |  |
+| Quest Erwin Data Modeler | Metadata management software |  |
+| Red Hat WildFly | Application server software |  |
+| Relational database management software | Data base management system software |  |
+| Reporting software | Data base reporting software |  |
+| Rogue Wave Software IMSL Numerical Libraries | Analytical or scientific software |  |
+| Ruby on Rails | Web platform development software |  |
+| Salesforce Visualforce | Graphical user interface development software |  |
+| SAP Business Objects | Enterprise resource planning ERP software |  |
+| SAP BusinessObjects Data Integrator | Enterprise application integration software |  |
+| SAP Crystal Reports | Data base reporting software |  |
+| SAP NetWeaver BW | Data mining software |  |
+| SiSense Prism | Data base reporting software |  |
+| Skype | Desktop communications software |  |
+| StataCorp Stata | Analytical or scientific software |  |
+| Tax software | Accounting software |  |
+| Ubuntu | Operating system software |  |
+| Unified modeling language UML | Requirements analysis and system architecture software |  |
+| Veritas NetBackup | Backup or archival software |  |
+| Virtual private networking VPN software | Network security and virtual private network VPN equipment software |  |
+| Wireshark | Network monitoring software |  |
+| YouTube | Video creation and editing software |  |
+
+<!-- market-evidence -->
+
+## Market evidence (job-ad analysis, 13 ads, as of 2026-07-18)
+
+Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.
+
+### Tools
+
+- Jira — **15 %**
+- Google Suite — **15 %**
+
+<!-- market-evidence -->