43 lines
2.7 KiB
Markdown
43 lines
2.7 KiB
Markdown
# Tasks & work activities — product and services manager
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Source: O*NET 30.3, occupation 41-3091.00 (Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel) — manual nearest-occupation mapping via ISCO group 2431; the official ESCO crosswalk has no entry for this ESCO occupation.
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## Task statements
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- **[nan]** Answer customers' questions about services, prices, availability, or credit terms.
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- **[nan]** Attend sales or trade meetings or read related publications to obtain information about market conditions, business trends, regulations, or industry developments.
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- **[nan]** Compute and compare costs of services.
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- **[nan]** Consult with clients after sales or contract signings to resolve problems and provide ongoing support.
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- **[nan]** Contact prospective or existing customers to discuss how services can meet their needs.
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- **[nan]** Create forms or agreements to complete sales.
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- **[nan]** Develop sales presentations or proposals to explain service specifications.
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- **[nan]** Distribute promotional materials at meetings, conferences, or trade shows.
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- **[nan]** Emphasize or recommend service features based on knowledge of customers' needs and vendor capabilities and limitations.
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- **[nan]** Identify prospective customers using business directories, leads from clients, or information from conferences or trade shows.
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- **[nan]** Inform customers of contracts or other information pertaining to purchased services.
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- **[nan]** Maintain customer records using automated systems.
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- **[nan]** Monitor market conditions, innovations, and competitors' services, prices, and sales.
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- **[nan]** Negotiate prices or terms of sales or service agreements.
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- **[nan]** Quote prices, credit terms, contract terms, or fulfillment dates for services.
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## Detailed work activities
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- Advise customers on the use of products or services.
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- Advise others on business or operational matters.
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- Answer customer questions about goods or services.
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- Assess the cost effectiveness of products, projects, or services.
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- Attend events to develop professional knowledge.
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- Calculate costs of goods or services.
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- Contact current or potential customers to promote products or services.
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- Develop content for sales presentations or other materials.
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- Distribute promotional literature or samples to customers.
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- Estimate costs or terms of sales.
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- Explain technical product or service information to customers.
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- Identify potential customers.
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- Maintain records of customer accounts.
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- Monitor market conditions or trends.
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- Negotiate prices or other sales terms.
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- Prepare sales or other contracts.
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- Recommend products or services to customers.
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- Study product information to acquire professional knowledge.
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