41 lines
2.6 KiB
Markdown
41 lines
2.6 KiB
Markdown
# Tasks & work activities — receptionist
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Source: O*NET 30.3, occupation 43-4021.00 (Correspondence Clerks).
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## Task statements
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- **[Core]** Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
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- **[Core]** Compile data from records to prepare periodic reports.
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- **[Core]** Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
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- **[Core]** Maintain files and control records to show correspondence activities.
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- **[Core]** Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
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- **[Core]** Route correspondence to other departments for reply.
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- **[Core]** Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
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- **[Supplemental]** Present clear and concise explanations of governing rules and regulations.
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- **[Supplemental]** Type acknowledgment letters to persons sending correspondence.
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- **[Supplemental]** Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature.
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- **[Supplemental]** Complete form letters in response to requests or problems identified by correspondence.
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- **[Supplemental]** Ensure that money collected is properly recorded and secured.
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- **[Supplemental]** Compute costs of records furnished to requesters, and write letters to obtain payment.
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- **[Supplemental]** Prepare records for shipment by certified mail.
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- **[Supplemental]** Confer with company personnel regarding feasibility of complying with writers' requests.
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- **[Supplemental]** Process orders for goods requested in correspondence.
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- **[Supplemental]** Compile data pertinent to manufacture of special products for customers.
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## Detailed work activities
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- Calculate costs of goods or services.
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- Check data for recording errors.
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- Compile data or documentation.
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- Confer with coworkers to coordinate work activities.
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- Explain regulations, policies, or procedures.
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- Maintain operational records.
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- Package objects for shipping.
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- Prepare business correspondence.
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- Prepare cash for deposit or disbursement.
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- Prepare documentation for contracts, transactions, or regulatory compliance.
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- Prepare outgoing mail.
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- Proofread documents, records, or other files to ensure accuracy.
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- Read materials to determine needed actions.
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- Route mail to correct destinations.
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