social-services-manager/references/tasks.md

Tasks & work activities — social services manager

Source: O*NET 30.3, occupation 11-9151.00 (Social and Community Service Managers).

Task statements

• [Core] Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
• [Core] Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
• [Core] Direct activities of professional and technical staff members and volunteers.
• [Core] Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
• [Core] Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
• [Core] Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
• [Core] Research and analyze member or community needs to determine program directions and goals.
• [Core] Speak to community groups to explain and interpret agency purposes, programs, and policies.
• [Core] Recruit, interview, and hire or sign up volunteers and staff.
• [Core] Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.
• [Core] Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
• [Core] Implement and evaluate staff, volunteer, or community training programs.
• [Supplemental] Represent organizations in relations with governmental and media institutions.
• [Supplemental] Plan and administer budgets for programs, equipment, and support services.
• [Supplemental] Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted.
• [Supplemental] Direct fundraising activities and the preparation of public relations materials.

Detailed work activities

• Advise others on legal or regulatory compliance matters.
• Analyze impact of legal or regulatory changes.
• Analyze market research data.
• Conduct opinion surveys or needs assessments.
• Coordinate special events or programs.
• Develop operating strategies, plans, or procedures.
• Develop organizational policies or programs.
• Direct administrative or support services.
• Establish interpersonal business relationships to facilitate work activities.
• Evaluate training programs, instructors, or materials.
• Hire personnel.
• Interview employees, customers, or others to collect information.
• Maintain operational records.
• Manage human resources activities.
• Monitor performance of organizational members or partners.
• Prepare financial documents, reports, or budgets.
• Prepare operational budgets.
• Promote products, services, or programs.
• Recruit personnel.
• Represent the organization in external relations.
• Resolve customer complaints or problems.
• Supervise employees.