3.9 KiB
3.9 KiB
Competences — spa manager
Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/080fc550-b7ca-4576-aaf5-06fffbede994).
Essential
- analyse goal progress (skill/competence)
- communication principles (knowledge)
- company policies (knowledge)
- corporate social responsibility (knowledge)
- create solutions to problems (skill/competence)
- customer relationship management (knowledge)
- customer service (knowledge)
- develop recreation programmes (skill/competence)
- develop revenue generation strategies (skill/competence)
- discharge employees (skill/competence)
- ensure infrastructure accessibility (skill/competence)
- establish daily priorities (skill/competence)
- follow company standards (skill/competence)
- guarantee customer satisfaction (skill/competence)
- handle customer complaints (skill/competence)
- identify customer's needs (skill/competence)
- inform customers of activity changes (skill/competence)
- keep up to date with spa products (skill/competence)
- lead a team (skill/competence)
- liaise with local authorities (skill/competence)
- liaise with managers (skill/competence)
- manage budgets (skill/competence)
- manage customer service (skill/competence)
- manage health and safety standards (skill/competence)
- manage logistics (skill/competence)
- manage recreational facility (skill/competence)
- manage staff (skill/competence)
- manage supplies (skill/competence)
- meet picking standards (skill/competence)
- oversee spa maintenance (skill/competence)
- plan shifts of employees (skill/competence)
- plan spa services (skill/competence)
- produce sales reports (skill/competence)
- product comprehension (knowledge)
- promote recreation activities (skill/competence)
- recreation activities (knowledge)
- recruit employees (skill/competence)
- represent the organisation (skill/competence)
- respond to customers' inquiries (skill/competence)
- schedule recreation facilities (skill/competence)
- set organisational policies (skill/competence)
- supervise daily information operations (skill/competence)
- supervise the management of an establishment (skill/competence)
- supervise work (skill/competence)
- train employees (skill/competence)
- types of spa (knowledge)
Optional
- accounting (knowledge)
- administer appointments (skill/competence)
- advertising techniques (knowledge)
- assess employees' capability levels (skill/competence)
- bookkeeping regulations (knowledge)
- coordinate advertising campaigns (skill/competence)
- coordinate events (skill/competence)
- counselling methods (knowledge)
- create a financial plan (skill/competence)
- evaluate employees (skill/competence)
- fix meetings (skill/competence)
- implement marketing strategies (skill/competence)
- interview people (skill/competence)
- manage inventory (skill/competence)
- manage payroll (skill/competence)
- manage profitability (skill/competence)
- manage workflow processes (skill/competence)
- measure customer feedback (skill/competence)
- order supplies (skill/competence)
- plan health and safety procedures (skill/competence)
- promote cultural venue events (skill/competence)
- sell products (skill/competence)
- sell services (skill/competence)
- sell tickets (skill/competence)
Market evidence (job-ad analysis, 43 ads, as of 2026-07-19)
Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.
Hard skills
- customer service — 42 %
- inventory management — 28 %
- spa operations — 26 %
- staff training — 23 %
- sales management — 23 %
- spa operations management — 21 %
- recruiting — 19 %
Responsibilities
- revenue generation — 23 %
- team coaching — 19 %