telecommunications-manager/references/tasks.md

Tasks & work activities — telecommunications manager

Source: O*NET 30.3, occupation 11-3021.00 (Computer and Information Systems Managers) — manual nearest-occupation mapping via ISCO group 1330; the official ESCO crosswalk has no entry for this ESCO occupation.

Task statements

• [Core] Provide users with technical support for computer problems.
• [Supplemental] Manage backup, security and user help systems.
• [Core] Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
• [Core] Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines.
• [Core] Assign and review the work of systems analysts, programmers, and other computer-related workers.
• [Core] Stay abreast of advances in technology.
• [Core] Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.
• [Core] Review and approve all systems charts and programs prior to their implementation.
• [Core] Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades.
• [Core] Control operational budget and expenditures.
• [Core] Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
• [Core] Develop and interpret organizational goals, policies, and procedures.
• [Core] Recruit, hire, train and supervise staff, or participate in staffing decisions.
• [Core] Review project plans to plan and coordinate project activity.
• [Core] Evaluate data processing proposals to assess project feasibility and requirements.
• [Core] Prepare and review operational reports or project progress reports.
• [Core] Purchase necessary equipment.

Detailed work activities

• Advise customers on technical or procedural issues.
• Analyze data to determine project feasibility.
• Analyze data to inform operational decisions or activities.
• Conduct employee training programs.
• Confer with organizational members to accomplish work activities.
• Coordinate operational activities with external stakeholders.
• Determine resource needs.
• Develop computer or information systems.
• Develop operating strategies, plans, or procedures.
• Develop organizational goals or objectives.
• Develop organizational policies or programs.
• Direct organizational operations, projects, or services.
• Evaluate employee performance.
• Evaluate project designs to determine adequacy or feasibility.
• Hire personnel.
• Maintain knowledge of current developments in area of expertise.
• Manage operations, research, or logistics projects.
• Manage organizational or project budgets.
• Prepare operational progress or status reports.
• Purchase materials, equipment, or other resources.
• Recommend organizational process or policy changes.
• Recruit personnel.
• Resolve employee or contractor problems.
• Review technical documents to plan work.