2.4 KiB
2.4 KiB
Competences — tour operator representative
Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/b5d76ddd-f59a-491a-9543-f6c0e2d8a950).
Essential
- apply foreign languages in tourism (skill/competence)
- assist clients with special needs (skill/competence)
- build a network of suppliers in tourism (skill/competence)
- collect tourist information (skill/competence)
- communicate with customers (skill/competence)
- create solutions to problems (skill/competence)
- develop inclusive communication material (skill/competence)
- devise special promotions (skill/competence)
- ecotourism (knowledge)
- educate on sustainable tourism (skill/competence)
- engage local communities in the management of natural protected areas (skill/competence)
- geographical areas relevant to tourism (knowledge)
- handle customer complaints (skill/competence)
- handle personal identifiable information (skill/competence)
- maintain customer service (skill/competence)
- make logistical arrangements (skill/competence)
- manage conservation of natural and cultural heritage (skill/competence)
- manage health and safety standards (skill/competence)
- manage visitor flows in natural protected areas (skill/competence)
- measure customer feedback (skill/competence)
- process booking (skill/competence)
- process payments (skill/competence)
- provide customised products (skill/competence)
- provide performance feedback (skill/competence)
- self-service technologies in tourism (knowledge)
- support community-based tourism (skill/competence)
- support local tourism (skill/competence)
- upsell products (skill/competence)
- work in a hospitality team (skill/competence)
Optional
- augmented reality (knowledge)
- ensure infrastructure accessibility (skill/competence)
- implement marketing strategies (skill/competence)
- implement sales strategies (skill/competence)
- improve customer traveling experiences with augmented reality (skill/competence)
- maintain customer records (skill/competence)
- manage the customer experience (skill/competence)
- negotiate service with providers (skill/competence)
- negotiate supplier arrangements (skill/competence)
- prepare travel packages (skill/competence)
- promote virtual reality travelling experiences (skill/competence)
- use e-tourism platforms (skill/competence)
- virtual reality (knowledge)