52 lines
2.4 KiB
Markdown
52 lines
2.4 KiB
Markdown
# Competences — tour operator representative
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Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/b5d76ddd-f59a-491a-9543-f6c0e2d8a950).
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## Essential
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- **apply foreign languages in tourism** (skill/competence)
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- **assist clients with special needs** (skill/competence)
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- **build a network of suppliers in tourism** (skill/competence)
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- **collect tourist information** (skill/competence)
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- **communicate with customers** (skill/competence)
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- **create solutions to problems** (skill/competence)
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- **develop inclusive communication material** (skill/competence)
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- **devise special promotions** (skill/competence)
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- **ecotourism** (knowledge)
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- **educate on sustainable tourism** (skill/competence)
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- **engage local communities in the management of natural protected areas** (skill/competence)
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- **geographical areas relevant to tourism** (knowledge)
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- **handle customer complaints** (skill/competence)
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- **handle personal identifiable information** (skill/competence)
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- **maintain customer service** (skill/competence)
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- **make logistical arrangements** (skill/competence)
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- **manage conservation of natural and cultural heritage** (skill/competence)
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- **manage health and safety standards** (skill/competence)
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- **manage visitor flows in natural protected areas** (skill/competence)
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- **measure customer feedback** (skill/competence)
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- **process booking** (skill/competence)
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- **process payments** (skill/competence)
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- **provide customised products** (skill/competence)
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- **provide performance feedback** (skill/competence)
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- **self-service technologies in tourism** (knowledge)
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- **support community-based tourism** (skill/competence)
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- **support local tourism** (skill/competence)
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- **upsell products** (skill/competence)
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- **work in a hospitality team** (skill/competence)
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## Optional
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- augmented reality (knowledge)
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- ensure infrastructure accessibility (skill/competence)
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- implement marketing strategies (skill/competence)
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- implement sales strategies (skill/competence)
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- improve customer traveling experiences with augmented reality (skill/competence)
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- maintain customer records (skill/competence)
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- manage the customer experience (skill/competence)
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- negotiate service with providers (skill/competence)
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- negotiate supplier arrangements (skill/competence)
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- prepare travel packages (skill/competence)
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- promote virtual reality travelling experiences (skill/competence)
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- use e-tourism platforms (skill/competence)
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- virtual reality (knowledge)
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