2.8 KiB
2.8 KiB
name, description
| name | description |
|---|---|
| accommodation-manager | Occupational skill for the role 'accommodation manager' (also: restaurant manager, resident manager, hotel manager, youth hostel manager, resort manager, hotel director). Use when the user asks for typical accommodation manager work such as: Greet and register guests.; Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.; Assign duties to workers, and schedule shifts. |
Accommodation Manager
Accommodation managers are in charge of managing the operations and overseeing the strategy for a hospitality establishment. They manage human resources, finances, marketing and operations through activities such as supervising the staff, keeping financial records and organising activities.
Core workflow
- Greet and register guests.
- Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
- Assign duties to workers, and schedule shifts.
- Coordinate front-office activities of hotels or motels, and resolve problems.
- Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
- Confer and cooperate with other managers to ensure coordination of hotel activities.
- Manage and maintain temporary or permanent lodging facilities.
- Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
How to use this skill
- Read references/profile.md for the occupation profile and scope.
- Consult references/tasks.md for the full task and activity inventory.
- Check references/skills.md for essential vs. optional competences.
- Check references/tools.md for the software commonly used in this role.
- See references/ai-skills.md — matched external AI agent skills (per-source attribution).
Key competences (essential)
- assist at check-in
- build business relationships
- create annual marketing budget
- create solutions to problems
- develop inclusive communication material
- develop strategies for accessibility
- ensure infrastructure accessibility
- ensure price competitiveness
- handle financial transactions
- implement marketing strategies
- implement sales strategies
- maintain customer service
- manage budgets
- manage different departments in a hospitality establishment
- manage health and safety standards
Hot technologies
- Microsoft Access
- Microsoft Outlook
- Microsoft Office software
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Word
Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/53cdd34e-22f2-41bd-b3c7-de22bf9bbcae), ONET 30.3 (11-9081.00). See manifest.json for licensing/attribution.*