2.6 KiB
2.6 KiB
name, description
| name | description |
|---|---|
| hospitality-entertainment-manager | Occupational skill for the role 'hospitality entertainment manager' (also: entertainment manager, holiday camp entertainment manager, resort entertainment manager, cruise entertainment manager, amusement manager, holiday entertainment manager). Use when the user asks for typical hospitality entertainment manager work such as: Administer first aid in emergency situations.; Assign tasks and work hours to staff.; Calculate and record department expenses and revenue. |
Hospitality Entertainment Manager
Hospitality entertainment managers are in charge of managing the team which creates entertainment activities for the guests of a hospitality establishment.
Core workflow
- Administer first aid in emergency situations.
- Assign tasks and work hours to staff.
- Calculate and record department expenses and revenue.
- Explain rules and regulations of facilities and entertainment attractions to customers.
- Interview and hire associates to fill staff vacancies.
- Plan programs of events or schedules of activities.
- Plan, organize, or lead group activities for customers, such as exercise routines, athletic events, or arts and crafts.
- Resolve customer complaints regarding worker performance or services rendered.
How to use this skill
- Read references/profile.md for the occupation profile and scope.
- Consult references/tasks.md for the full task and activity inventory.
- Check references/skills.md for essential vs. optional competences.
- Check references/tools.md for the software commonly used in this role.
- See references/ai-skills.md — matched external AI agent skills (per-source attribution).
Key competences (essential)
- comply with food safety and hygiene
- coordinate events
- create solutions to problems
- develop entertainment programmes
- evaluate entertainment programme
- handle customer complaints
- implement marketing strategies
- implement sales strategies
- manage health and safety standards
- manage staff
- negotiate price
- plan events
- plan multi-agenda event
- present reports
- promote the use of sustainable transport
Hot technologies
- Intuit QuickBooks
- IBM SPSS Statistics
- SAS
- Slack
- Salesforce software
- Microsoft Access
- Oracle Database
- Microsoft Visual Basic
- Microsoft Visual Basic for Applications VBA
- Adobe Acrobat
Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/4887c8a5-35d3-44c3-be69-346027e485f0), ONET 30.3 (11-9072.00). See manifest.json for licensing/attribution.*