62 lines
2.6 KiB
Markdown
62 lines
2.6 KiB
Markdown
---
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name: hospitality-entertainment-manager
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description: "Occupational skill for the role 'hospitality entertainment manager' (also: entertainment manager, holiday camp entertainment manager, resort entertainment manager, cruise entertainment manager, amusement manager, holiday entertainment manager). Use when the user asks for typical hospitality entertainment manager work such as: Administer first aid in emergency situations.; Assign tasks and work hours to staff.; Calculate and record department expenses and revenue."
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---
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# Hospitality Entertainment Manager
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Hospitality entertainment managers are in charge of managing the team which creates entertainment activities for the guests of a hospitality establishment.
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## Core workflow
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1. Administer first aid in emergency situations.
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2. Assign tasks and work hours to staff.
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3. Calculate and record department expenses and revenue.
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4. Explain rules and regulations of facilities and entertainment attractions to customers.
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5. Interview and hire associates to fill staff vacancies.
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6. Plan programs of events or schedules of activities.
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7. Plan, organize, or lead group activities for customers, such as exercise routines, athletic events, or arts and crafts.
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8. Resolve customer complaints regarding worker performance or services rendered.
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## How to use this skill
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- Read [references/profile.md](references/profile.md) for the occupation profile and scope.
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- Consult [references/tasks.md](references/tasks.md) for the full task and activity inventory.
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- Check [references/skills.md](references/skills.md) for essential vs. optional competences.
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- Check [references/tools.md](references/tools.md) for the software commonly used in this role.
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- See [references/ai-skills.md](references/ai-skills.md) — matched external AI agent skills (per-source attribution).
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## Key competences (essential)
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- comply with food safety and hygiene
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- coordinate events
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- create solutions to problems
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- develop entertainment programmes
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- evaluate entertainment programme
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- handle customer complaints
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- implement marketing strategies
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- implement sales strategies
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- manage health and safety standards
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- manage staff
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- negotiate price
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- plan events
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- plan multi-agenda event
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- present reports
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- promote the use of sustainable transport
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## Hot technologies
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- Intuit QuickBooks
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- IBM SPSS Statistics
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- SAS
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- Slack
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- Salesforce software
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- Microsoft Access
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- Oracle Database
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- Microsoft Visual Basic
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- Microsoft Visual Basic for Applications VBA
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- Adobe Acrobat
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---
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*Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/4887c8a5-35d3-44c3-be69-346027e485f0), O*NET 30.3 (11-9072.00). See manifest.json for licensing/attribution.*
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