shop-manager/references/tasks.md

Tasks & work activities — shop manager

Source: O*NET 30.3, occupation 41-1012.00 (First-Line Supervisors of Non-Retail Sales Workers).

Task statements

• [Core] Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
• [Core] Listen to and resolve customer complaints regarding services, products, or personnel.
• [Core] Monitor sales staff performance to ensure that goals are met.
• [Core] Hire, train, and evaluate personnel.
• [Core] Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
• [Core] Provide staff with assistance in performing difficult or complicated duties.
• [Core] Plan and prepare work schedules, and assign employees to specific duties.
• [Core] Attend company meetings to exchange product information and coordinate work activities with other departments.
• [Core] Keep records pertaining to purchases, sales, and requisitions.
• [Supplemental] Prepare sales and inventory reports for management and budget departments.
• [Supplemental] Formulate pricing policies on merchandise according to profitability requirements.
• [Supplemental] Examine merchandise to ensure correct pricing and display, and that it functions as advertised.
• [Supplemental] Analyze details of sales territories to assess their growth potential and to set quotas.
• [Supplemental] Visit retailers and sales representatives to promote products and gather information.
• [Supplemental] Coordinate sales promotion activities, such as preparing merchandise displays and advertising copy.
• [Supplemental] Prepare rental or lease agreements, specifying charges and payment procedures for use of machinery, tools, or other items.
• [Supplemental] Inventory stock and reorder when inventories drop to specified levels.
• [Supplemental] Examine products purchased for resale or received for storage to determine product condition.

Detailed work activities

• Analyze market conditions or trends.
• Answer customer questions about goods or services.
• Assign duties or work schedules to employees.
• Contact current or potential customers to promote products or services.
• Coordinate sales campaigns.
• Develop marketing plans or strategies.
• Discuss design or technical features of products or services with technical personnel.
• Establish operational policies.
• Examine condition of property or products.
• Exchange information with colleagues.
• Explain technical product or service information to customers.
• Gather customer or product information to determine customer needs.
• Maintain records of sales or other business transactions.
• Monitor inventories of products or materials.
• Monitor sales activities.
• Prepare financial documents, reports, or budgets.
• Prepare sales or other contracts.
• Provide information to coworkers.
• Purchase stocks of merchandise or supplies.
• Supervise sales or support personnel.
• Train sales personnel.