49 lines
3.0 KiB
Markdown
49 lines
3.0 KiB
Markdown
# Tasks & work activities — shop manager
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Source: O*NET 30.3, occupation 41-1012.00 (First-Line Supervisors of Non-Retail Sales Workers).
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## Task statements
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- **[Core]** Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
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- **[Core]** Listen to and resolve customer complaints regarding services, products, or personnel.
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- **[Core]** Monitor sales staff performance to ensure that goals are met.
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- **[Core]** Hire, train, and evaluate personnel.
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- **[Core]** Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
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- **[Core]** Provide staff with assistance in performing difficult or complicated duties.
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- **[Core]** Plan and prepare work schedules, and assign employees to specific duties.
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- **[Core]** Attend company meetings to exchange product information and coordinate work activities with other departments.
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- **[Core]** Keep records pertaining to purchases, sales, and requisitions.
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- **[Supplemental]** Prepare sales and inventory reports for management and budget departments.
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- **[Supplemental]** Formulate pricing policies on merchandise according to profitability requirements.
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- **[Supplemental]** Examine merchandise to ensure correct pricing and display, and that it functions as advertised.
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- **[Supplemental]** Analyze details of sales territories to assess their growth potential and to set quotas.
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- **[Supplemental]** Visit retailers and sales representatives to promote products and gather information.
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- **[Supplemental]** Coordinate sales promotion activities, such as preparing merchandise displays and advertising copy.
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- **[Supplemental]** Prepare rental or lease agreements, specifying charges and payment procedures for use of machinery, tools, or other items.
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- **[Supplemental]** Inventory stock and reorder when inventories drop to specified levels.
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- **[Supplemental]** Examine products purchased for resale or received for storage to determine product condition.
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## Detailed work activities
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- Analyze market conditions or trends.
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- Answer customer questions about goods or services.
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- Assign duties or work schedules to employees.
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- Contact current or potential customers to promote products or services.
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- Coordinate sales campaigns.
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- Develop marketing plans or strategies.
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- Discuss design or technical features of products or services with technical personnel.
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- Establish operational policies.
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- Examine condition of property or products.
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- Exchange information with colleagues.
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- Explain technical product or service information to customers.
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- Gather customer or product information to determine customer needs.
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- Maintain records of sales or other business transactions.
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- Monitor inventories of products or materials.
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- Monitor sales activities.
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- Prepare financial documents, reports, or budgets.
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- Prepare sales or other contracts.
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- Provide information to coworkers.
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- Purchase stocks of merchandise or supplies.
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- Supervise sales or support personnel.
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- Train sales personnel.
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