3.7 KiB
name, description
| name | description |
|---|---|
| social-services-manager | Occupational skill for the role 'social services manager' (also: policy manager, social services team leader, social services team manager, adult social services manager, social services co-ordinator, residential home manager). Use when the user asks for typical social services manager work such as: Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.; Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.; Direct activities of professional and technical staff members and volunteers. |
Social Services Manager
Social services managers have the responsibility for strategic and operational leadership and management of staff teams and resources within and or across social services. They are responsible for the implementation of legislation and policies relating to, for example, decisions about vulnerable people. They promote social work and social care values and ethics, equality and diversity, and relevant codes guiding practice. They are responsible for liaising with other professionals in criminal justice, education and health. They can be responsible for contributing to local and national policy development.
Core workflow
- Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
- Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
- Direct activities of professional and technical staff members and volunteers.
- Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
- Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
- Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
- Research and analyze member or community needs to determine program directions and goals.
- Speak to community groups to explain and interpret agency purposes, programs, and policies.
How to use this skill
- Read references/profile.md for the occupation profile and scope.
- Consult references/tasks.md for the full task and activity inventory.
- Check references/skills.md for essential vs. optional competences.
- Check references/tools.md for the software commonly used in this role.
- See references/ai-skills.md — matched external AI agent skills (per-source attribution).
Key competences (essential)
- accept own accountability
- adhere to organisational guidelines
- adolescent psychological development
- advocate for others
- advocate for social service users
- analyse community needs
- apply decision making within social work
- apply holistic approach within social services
- apply quality standards in social services
- apply socially just working principles
- assess social service users' situation
- build business relationships
- build helping relationship with social service users
- carry out social work research
- communicate professionally with colleagues in other fields
Hot technologies
- Microsoft Access
- Microsoft Outlook
- Microsoft Office software
- Microsoft PowerPoint
- Microsoft Project
- Microsoft Excel
- Microsoft Word
Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/c18fddf5-cfc4-4f9c-94d6-86608faaa1dd), ONET 30.3 (11-9151.00). See manifest.json for licensing/attribution.*