Tasks & work activities — spa manager

Source: O*NET 30.3, occupation 11-9179.02 (Spa Managers).

Task statements

[Core] Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines.
[Core] Plan or direct spa services and programs.
[Core] Train staff in the use or sale of products, programs, or activities.
[Core] Assess employee performance and suggest ways to improve work.
[Core] Check spa equipment to ensure proper functioning.
[Core] Coordinate facility schedules to maximize usage and efficiency.
[Core] Develop staff service or retail goals and guide staff in goal achievement.
[Core] Establish spa budgets and financial goals.
[Core] Inventory products and order new supplies.
[Core] Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.
[Core] Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.
[Core] Recruit, interview, or hire employees.
[Core] Respond to customer inquiries or complaints.
[Core] Schedule staff or supervise scheduling.
[Core] Verify staff credentials, such as educational and certification requirements.
[Core] Develop or implement marketing strategies.
[Core] Direct facility maintenance or repair.
[Core] Maintain client databases.
[Core] Participate in continuing education classes to maintain current knowledge of industry.
[Core] Schedule guest appointments.
[Core] Sell products, services, or memberships.